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Posted On: 20 April 2020 04:36 pm
Updated On: 11 October 2023 01:42 pm

How to submit criminal complaints through Metrash2 app

Cassandra Pallagud
Cassandra Pallagud
Content Writer
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How to submit criminal complaint through metrash2 app

The Ministry of Interior has made it easy for citizens and residents to report crimes or suspicions through the Metrash2 mobile application. Reporting criminal activities, suspicions, or related information is a community obligation that helps keep the country and its people safe.

The ILoveQatar.net (ILQ) team is here to walk you through the step-by-step process of submitting criminal complaints or reports on the Metrash2 app.

Here's what we've covered in this article:

  • How to report a crime on the Metrash2 app
  • How to report drug-related crimes?
  • How to anonymously file a complaint?
  • How to report illegal activities in your community?
  • How to report business-related crimes?
  • How to report security threats in the community?
  • How to report environmental defects and possible threats?
  • How to report suspected domestic problems?
  • How to report criminal activities to CID?
  • How to report scams experienced?
  • How to report traffic violations?

How to report a crime on the Metrash2 app

How to report a crime on Metrash2
Screengrabbed from Metrash2
  1. Log in to the Metrash2 application
  2. Select 'Communicate with us'
  3. Select the appropriate category:
    1. Drug Enforcement
      1. Preventive Security
      2. Follow Up and Research
      3. Economic and Electronic reporting
      4. Community Policing
      5. Inquiries
      6. CID
      7. Criminal Complaint (Security Department)
      8. Traffic

How to report drug-related crimes?

How to report drug related crimes?
Screengrabbed from Metrash2

1. From the 'Communicate with us' section on the Metrash2 app, select 'Drug Enforcement'.

2. Upload a photo to support your complaint or report.

Report drug crimes
Screengrabbed from Metrash2

3. Select the type of report:

  • Suspected Drug Abuse
  • Suspected Vehicle
  • Inquiry
  • Suspected Housing
  • Suspected Activity
  • Hide my identity
  • Suspected Trade
  • Substances or Paraphernalia of Drug Use
  • Required Communication
    • 4. If your report does not fall under the above categories, you may tick 'Other' and specify your concern.

      5. Fill in the location of the reported complaint.

      6. If you have any other comments, fill in 'Remarks'.

      7. Click 'Send'.

      How to anonymously file a complaint?

      Report crimes anonymously
      Screengrabbed from Metrash2

      Suppose you witnessed or experienced anything that should be investigated and would like to report it anonymously. In that case, the Metrash2 app allows residents the option to do so through the newly installed Aladeed Service Reporting feature.

      1. From the 'Communicate with us' tab, select 'Preventive Security'.

      2. Select 'Aladeed Service Reporting'.

      Aladeed Service Reporting
      Screengrabbed from Metrash2

      3. Upload a photo to support your complaint.

      4. Select the category of your complaint:

      • Public Morals
      • Violations in Tourist Places
      • Negative Phenomena or Trends
      • Administrative Corruption
      • Being Threatened

      5. If your report does not fall under the above categories, you may tick 'Other' and specify your concern.

      6. Fill in the location of the reported complaint.

      7. Add specific information under 'Subject'.

      8. Click 'Send'.

      How to report illegal activities in your community?

      Report illegal activities
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'Follow Up and Search'.

      2. Select 'Give Information'.

      Report illegal activities
      Screengrabbed from Metrash2

      3. Upload a photo to support your report.

      4. Select the category of your complaint:

      • Suspicion Of violating The Residence Law
      • Suspicion About The Residence Of Violating Expatriates
      • Report A Street Vendor Violation
      • Accommodation And Cover-Up
      • Visa Trafficking Crimes
      • Suspicion Of Fake Facility
      • Human Trafficking Crimes

      5. If your report does not fall under the above categories, you may tick 'Other' and specify your concern.

      6. Fill in the location of the reported complaint.

      7. Add specific information under 'Subject'.

      8. Click 'Send'.

      How to report business-related crimes?

      Report business crimes
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'Economic and Electronic reporting'.

      2. Select 'Reporting'.

      Report business crimes
      Screengrabbed from Metrash2

      3. Upload a photo to support your report.

      4. Select the category of your complaint:

      • Cyber Crimes
      • Money Laundering
      • Forgery
      • Financial Fraud
      • Infringement of Intellectual Property
      • Financial Corruption

      5. If your report does not fall under the above categories, you may tick 'Other' and specify your concern.

      6. Fill in the location of the reported complaint.

      7. If you have any other comments, fill in 'Remarks'.

      8. Click 'Send'.

      How to report security threats in the community?

      Report security threats
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'Community Policing'.

      2. Select 'Security Services'.

      Security Services
      Screengrabbed from Metrash2

      3. Upload a photo to support your report.

      4. Select the category of your complaint:

      • Abandoned Building
      • damaging facilities
      • Violation of Regulations
      • endangering inhabitants
      • selling prohibited items

      5. Add the address of the suspicious security threat.

      6. Click 'Send'.

      How to report environmental defects and possible threats?

      General services
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'Community Policing'.

      2. Select 'General Services'.

      General services
      Screengrabbed from Metrash2

      3. Upload a photo to support your report.

      4. Select the category of your complaint:

      • water pools
      • boosting general services
      • dangerous intersection
      • traffic signboards
      • boosting security and safety measures
      • exposed electricity
      • service signboards
      • dangerous curve

      5. Add the address of the suspicious security threat.

      6. Click 'Send'.

      How to report suspected domestic problems?

      Domestic threats
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'Community Policing'.

      2. Select 'Social Services'.

      Domestic violence
      Screengrabbed from Metrash2

      3. Upload a photo to support your report.

      4. Select the category of your complaint:

      • family disputes
      • social support
      • behavioral phenomenon
      • behavioral counseling
      • settling disputes amicably

      5. Add the address of the suspicious security threat.

      6. Click 'Send'.

      How to report criminal activities to CID?

      Report to CID
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'CID'.

      2. Select 'Provide Information'.

      Report CID
      Screengrabbed from Metrash2

      4. Select the category of your complaint:

      • Suspected Begging Person
      • suspected Institution
      • Local Alcohol Factory
      • Suspected Vehicle
      • Suspected house
      • Human Trafficking
      • Suspected Persons
      • Criminal Activity

      5. If your report does not fall under the above categories, you may tick 'Other' and specify your concern.

      6. Fill in the location of the reported complaint.

      7. If you have any other comments, fill in 'Remarks'.

      8. Click 'Send'.

      How to report scams experienced?

      Report scams
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'Criminal complaint (Security Department)'.

      2. Select department

      • Capital Security Department
      • South Security Department
      • North Security Department
      • Dukhan Security Department
      • Rayyan Security Department

      3. Upload a photo to support your report.

      4. Select the category of your complaint:

      • Breach of trust
      • Not paying dues
      • Scam
      • General complaint

      6. Fill in the location of the reported complaint.

      7. Add details of the complaint under 'brief of complaint'.

      8. Click 'Send'.

      How to report traffic violations?

      Report traffic violations
      Screengrabbed from Metrash2

      1. From the 'Communicate with us' tab, select 'Traffic'.

      2. Select 'Report Traffic Violation'.

      Report traffic violations
      Screengrabbed from Metrash2

      3. Upload a photo to support your report.

      4. Select the category of complaint:

      • Occupying handicapped parking
      • Parking at prohibited area
      • Override from the right
      • Obstructing traffic

      5. If your report does not fall under the above categories, you may tick 'Other' and specify your concern.

      6. Fill in the location, date, and time of the reported complaint.

      7. Add the plate number and vehicle type.

      8. Click 'Send'.

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