Metrash2, the FREE mobile application from the Ministry of Interior (MOI), allows Qatari citizens and residents to access more than 215 services provided by the Ministry straight from their mobile phone anytime.
Here are the frequently asked questions regarding how to use the Metrash2 application, the services and more.
What do you need to download Metrash2?
Aside from your smartphone, you need a valid QID and a mobile number registered under your name.
What if your phone number is not under your QID?
You can connect your phone number to your name/Qatar ID by visiting the nearest Ooredoo or Vodafone branch (depending on which company is your mobile provider). You need to bring your QID.
How can I download Metrash2?/Where to download Metrash2?
What if I forgot my password? How to reset password in Metrash2?
Click on “Forgot password” on the login screen.
Enter your ID expiry date and click Next.
You will be switched to the SMS screen to receive the new activation codes.
Follow the next steps to reactivate the service.
What if you have reached the maximum active user limit?
This case occurs when the services are activated on more than two devices or the application is reinstalled multiple times. To reactivate the service click on “continue” and follow the above-mentioned steps “How to activate metrash2”
How to deactivate Metrash2 services on the devices?
Go to the Settings menu
Select Deactivate menu item and enter the password
In case the service is activated on different devices, you should select whether to deactivate this device or all devices.
How to change your mobile number registered on Metrash2?
Metrash2 is activated on a mobile number connected to your QID. In some cases, you might need to change your mobile number. To do that:
What are the available payment methods supported by Metrash2?
Credit card payment
Direct debit through the bank (just for companies)
How to activate direct debit “account to account” payment?
Go to Qatar National Bank (company services) and apply for Metrash2 service
What is the process of refund in case of an error in paid service?
In case of an error in paid service, a refund request will be submitted automatically to the bank. Transaction time is based on the bank process.
How to access the Wallet via Metrash2?
The Wallet consists of official documents, including Qatar ID card, residence permit, driving license, vehicle registration, and ownership of the fancy vehicle number. The public can use the e-wallet while approaching MOI departments. Steps to access the wallet:
Login to Metrash2 app.
On the right top corner, click on Wallet and access it.
What are the Visa Services you can access through Metrash2?
Visa Holders List
Issue Sponsor Approval
Open Close Visa
Issue Visa Company
Issue Business Visa
Authorized to sign the company registration license
New Born Visa (inside the country)
Addition/Revision of contract
Payment of service fees
Book an appointment via Qatar Visa Center website
Visa Approval Request
Visa Renewal Approval
Visa Change Nationality
Visa Follow Up
Overstay Follow Up
Ready To Use Follow Up
Inside Country Follow Up
What are the Leave Notifications Services you can access through Metrash2?
Residents Leave Notification
Visa Holders Leave Notification
Employees List for Leave Notifications
What are the Resident Permit Services you can access through Metrash2?
Issue Residence Permit (RP)
Sponsored Names Report
Replace Damaged/Lost ID
Automatic RP Renewal
Consume Change Sponsorship Approvals
Issue RP With Birth Certificate
Follow Up Applications
Change Personal Info
Change Passport Details
What are the Traffic Services you can access through Metrash2 app?
Significant plates auction
Significant plate no transfer
Renew vehicle registration
Vehicle ownership transfer
Vehicle ownership transfer (significant)
Cancel vehicle exit permit
Car exit permit
Authorize vehicle ownership transfer
Request cancel vehicle
Lost/damaged vehicle plate
Lost/damaged vehicle license
Change vehicle plate
Release vehicle delegate
Vehicle insurance change
Replace lost/damaged license
Renew driving license
Appointment license test
Renew learning driving permit
Issue driving license
Report lost license
Claim unknown accident
Vehicle repairing report
Swap mortgage vehicle
Request mortgage vehicle
Approve mortgage vehicle
Release vehicle mortgage
Invitations & participations
What are the Citizens Services on Metrash2 app?
Report lost document
Exit permit for Citizens
Cancel exit permit for Citizens
Passport and ID services
What are the Residence Permit Services on Metrash2 app?
Applications for Renewal of Residence Permits
Applications for Changing Passport Details
Applications for Issuing Residence Permits
Applications for Cancellation of Residence Permits
Applications for Reducing Residence Violation Fines
Tracking applications for residence services
What are the Search and Follow Up Services on Metrash2 app?
Complaints of Leaving Work
Financial Claims - Fines
Financial Claims - Tickets
Visa Purpose Violation Complaint
What are the Establishment Card Services on Metrash2 app?
Issuing Establishment Card (Main - Branch)
Cancellation of Establishment Card
What are the Al-Adeid Reporting Service (Communicate with Preventive Security) Services on Metrash2 app?
Al-Adeid Reporting Service
What are the Recruitment Services on Metrash2 app?
Applications for approval of domestic workers recruitment by Qataris
Applications for approval of domestic workers recruitment by Residents