Metrash2, the FREE mobile application from the Ministry of Interior, allows Qatari citizens and residents to access more than 215 services provided by the Ministry straight from their mobile phone anytime. According to MOI, the most used services in 2020 were the registration of the national address, renewal of residency, payment traffic fines, renewing the vehicle's license, and extending the visas. As of September 2020, more than 2 million people use the Metrash2 app with 5.5 million completed transactions and 9 million inquiries, as announced by the MOI on its Twitter account.
Newly added services this 2020 include registering criminal complaints, applying for replacement of vehicle number plates, cancellation of vehicles, renew learning permit for driving, renew a temporary license, travel notification list for employees, and automatic residency renewal.
Here are the frequently asked questions regarding registration and how to use the Metrash2 application. These can be found on Metrash2 app's Help section.
What do you need to download Metrash2?
Aside from your smartphone, you need a valid QID and a mobile number registered under your name.
What if your phone number is not under your QID?
You can connect your phone number to your name/Qatar ID by visiting the nearest Ooredoo or Vodafone branch (depending on which company is your mobile provider). You need to bring your QID.
How can I download Metrash2?/Where to download Metrash2?
What if I forgot my password? How to reset password in Metrash2?
Click on “Forgot password” on the login screen.
Enter your ID expiry date and click Next.
You will be switched to the SMS screen to receive the new activation codes.
Follow the next steps to reactivate the service.
What if you have reached the maximum active user limit?
This case occurs when the services are activated on more than two devices or the application is reinstalled multiple times. To reactivate the service click on “continue” and follow the above-mentioned steps “How to activate metrash2”
How to deactivate Metrash2 services on the devices?
Go to the Settings menu
Select Deactivate menu item and enter the password
In case the service is activated on different devices, you should select whether to deactivate this device or all devices.
How to change your mobile number registered on Metrash2?
Metrash2 is activated on a mobile number connected to your QID. In some cases, you might need to change your mobile number. To do that: