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Posted On: 5 October 2020 03:37 pm
Updated On: 12 November 2020 10:18 am

Frequently asked questions on Metrash2 application

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FAQ-Metrash2-app

Metrash2, the FREE mobile application from the Ministry of Interior, allows Qatari citizens and residents to access more than 215 services provided by the Ministry straight from their mobile phone anytime. According to MOI, the most used services in 2020 were the registration of the national address, renewal of residency, payment traffic fines, renewing the vehicle's license, and extending the visas. As of September 2020, more than 2 million people use the Metrash2 app with 5.5 million completed transactions and 9 million inquiries, as announced by the MOI on its Twitter account.

Newly added services this 2020 include registering criminal complaints, applying for replacement of vehicle number plates, cancellation of vehicles, renew learning permit for driving, renew a temporary license, travel notification list for employees, and automatic residency renewal.

Here are the frequently asked questions regarding registration and how to use the Metrash2 application. These can be found on Metrash2 app's Help section.

What do you need to download Metrash2?

Aside from your smartphone, you need a valid QID and a mobile number registered under your name.

What if your phone number is not under your QID?

You can connect your phone number to your name/Qatar ID by visiting the nearest Ooredoo or Vodafone branch (depending on which company is your mobile provider). You need to bring your QID.

How can I download Metrash2?/Where to download Metrash2?

Metrash2 is available for download both in Google Play (Android) and Apple App Store (iPhone and iPad).

The app requires Android 4.2 and up for Android devices while iOS 9.0 or later for Apple devices.

What languages are available on Metrash2?

Arabic, English, French, Spanish, Urdu, and Malayalam.

How to change the language?

On the login page of Metrash2 app, click on the bottom right button to change to your preferred language.

Once logged in, you can also click the upper right button, select Settings (on the bottom) and click Application Language. You can then select your preferred new language from the drop-down list.

How to change the language in Metrash2. (Images: screenshots from Metrash2 app)

How to activate the Metrash2 application for the first time?

  • Enter QID number and click Next.
  • Enter QID expiry date and click Next.
  • You must confirm that the mobile number is registered in the applicant’s name.
  • Metrash2 will open the message application filled with activation data.
  • Send the message and wait for the activation code.
  • Back to Metrash2 application and enter the two-part activation code.
  • Enter your password and click next. Press accept (Terms and Conditions) to start using the service.
  • Now you are successfully registered in Metrash2.
Image source: Ministry of Interior

How to activate Metrash2 application on a second device?

  • Metrash2 services can be activated on two devices, to activate the second device.
  • Download metrash2 application on the second device.
  • Enter QID and password used for the previous device.
  • The system will send One Time Password (OTP) valid for 10 minutes to the device used to activate Metrash2 previously.
  • Enter OTP password and Metrash2 services will be activated on the second device.

For Metrash, click here to learn how to register an additional number to receive SMS notifications.

What if I forgot my password? How to reset password in Metrash2?

  • Click on “Forgot password” on the login screen.
  • Enter your ID expiry date and click Next.
  • You will be switched to the SMS screen to receive the new activation codes.
  • Follow the next steps to reactivate the service.

What if you have reached the maximum active user limit?

This case occurs when the services are activated on more than two devices or the application is reinstalled multiple times. To reactivate the service click on “continue” and follow the above-mentioned steps “How to activate metrash2”

How to deactivate Metrash2 services on the devices?

  • Go to the Settings menu
  • Select Deactivate menu item and enter the password
  • In case the service is activated on different devices, you should select whether to deactivate this device or all devices.

How to change your mobile number registered on Metrash2?

Metrash2 is activated on a mobile number connected to your QID. In some cases, you might need to change your mobile number. To do that:

  • Access www.moi.gov.qa
  • Click on “Inquiries” image
  • Click on "Metrash" then ”Metrash for Individuals”
  • Enter your QID and the new mobile number.
  • Enter verification code from the picture or audio.
  • Click “Change number”
  • Follow the steps to “Activate Metrash2”
Source: Ministry of Interior website

How to contact MOI for support and inquiries regarding Metrash2?

How to change PIN code?

  • Click upper right button on your Metrash2 app
  • Select Settings (on the bottom)
  • Click "Change PIN Code"
  • Enter Current Pin Code
  • Enter New PIN Code
  • Reconfirm PIN Code
  • Click Save

What are the available payment methods supported by Metrash2?

  • Credit card payment
  • Direct debit through the bank (just for companies)

How to activate direct debit “account to account” payment?

Go to Qatar National Bank (company services) and apply for Metrash2 service

What is the process of refund in case of an error in paid service?

In case of an error in paid service, a refund request will be submitted automatically to the bank. Transaction time is based on the bank process.

What the Metrash2 app looks like once logged in. Source: Ministry of Interior

What are the Entry Visa Services you can access through Metrash2?

  • Apply for issuing visa
  • Renew visa validity
  • Extend visa
  • Pay visa fines
  • Issue return visit visa
  • Pay due visa fees
  • Update visa information
  • Change the visa type
  • Change nationality of approval
  • Renew approval
  • Approval consumption
  • Follow up on approvals and pay due fees
  • Instant approvals
  • Visa holders list
  • Family Applications

What are the Leave Notifications Services you can access through Metrash2?

  • Residents Leave Notification
  • Visa Holders Leave Notification
  • Return Permit
  • Travel Transactions

What are the Resident Permit Services you can access through Metrash2?

  • Residency Renewal
  • Residency Cancellation
  • Issue Residence Permit (RP)
  • Re-Issue RP
  • Sponsored Names Report
  • Replace Damaged/Lost ID
  • Automatic RP Renewal
  • Change Sponsorship Approval
  • Change Passport Details
  • Certificates

What are the Traffic Services you can access through Metrash2 app?

  • Traffic violations
  • Renew driving license
  • Issue replacement for damaged driving license
  • Travel exit permit
  • Transfer vehicle ownership
  • Transfer ownership of significant number plate
  • Traffic certificates
  • NOC to obtain driving license
  • Inquire about vehicle with chassis number
  • Significant plates auction
  • Display significant plates
  • Release vehicle mortgage
Source: Ministry of Interior

What are the Citizens Services you can access through Metrash2 app?

  • Report lost document
  • Exit permit for Citizens
  • Cancel exit permit for Citizens
  • Instant approvals
  • Passport and ID services

What are the General Services you can access through Metrash2 app?

  • Absconding Complaint
  • Report Lost Document
  • Delegate Services
  • Address Query
  • Metrash SMS

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Source: Metrash2 app; Ministry of Interior