Qatar is a bustling country with a lot to see and do. Losing an item while travelling around may happen, and it can be a stressful situation to be in.

The ILoveQatar.net (ILQ) team has outlined some helpful tips and options for what to do if you ever find yourself misplacing an item.

Lost an item on the flight to Qatar

Just arrived in Qatar and realized you're missing something? The Qatar Aviation Services (QAS) Lost and Found can be reached at [email protected]. Send them an e-mail with the details below:

• Passenger name
• Airline and flight number
• Date of loss
• Item lost and a short description if possible
• Your contact details

If you travel with Qatar Airways, they have a dedicated Lost and Found website where you can report your missing items. Alternatively, you can also file a report at [email protected].

Qatar Airways' lost and found reminders:

• Lost items are unchecked items often lost in aircraft or airports.
• Passport and identification items may be handed over to the local airport authorities.
• Unclaimed properties are generally kept for 30 days.
• All items over 30 days will be disposed of or donated.
• Please note this may be subject to change.

Lost an item at Hamad International Airport (HIA)

Travelling through busy airports can get hectic. If you find yourself losing an item through the hustle and bustle at Hamad International Airport (HIA), their HIA Information Desk will be happy to assist.

However, if you have left the HIA premises and realize you've lost an item, you can contact the Hamad International Airport Call Center and Lost Property through [email protected] or +974 4010 6666.

It is important to note that items surrendered to Hamad International Airport Lost Property Office will be kept for a maximum of 30 days. Unclaimed items will be donated to charity.

Lost an item while using public transportation

Public transportation is a convenient way of travelling through Qatar. Karwa buses and taxis, ride-hailing apps, and the Doha Metro are available to take you through different points in the country.

If you've dropped or misplaced an item while in transit, below are the options you can take:

Mowasalat (Karwa taxi, bus or metroexpress)

1. Contact the hotline number at 800-8294 or send an email to [email protected].
2. Provide the taxi plate number, date, time, and copy of the receipt (if available).

Qatar Rail

1. If you are still in the train or tram stations, approach the information centres to report your lost item.
2. If you have left the station, you can contact their customer service through their hotline by dialling 105.

Uber

1. Select "Activity" from the mobile application.
2. The application will take you through a list of your past trips. Select the trip where you lost your item.
3. Click on "Find lost item".
4. The application will open a ticket of inquiry with your driver.

Lost an item in the mall

There are many malls to explore in Qatar that offer endless retail, eateries, and entertainment options. They also have information booths with customer service personnel ready to assist in lost and found cases.

If you have already left the mall premises, below is a list of major malls in Qatar and their contact information:

City Center Mall

• Contact: +974 4493 3355
• Email: [email protected]

Doha Festival City

• Contact: +974 4035 4444
• Email: [email protected]

Ezdan Mall

• Contact: +974 3320 8943, +974 4433 4141
• Email: [email protected]

Galeries Lafayette

• Contact: +974 4447 3404
• Email: [email protected]

Gulf Mall

• Contact: +974 4031 0600
• Email: [email protected]

Hyatt Plaza

• Contact: +974 4499 9666, +974 6688 1142
• Email: [email protected]

Lagoona Mall

• Contact: +974 4433 5555
• Email: [email protected]

Landmark Mall

• Contact: +974 4487 5222
• Email: [email protected]

Mall of Qatar

• Contact: +974 4034 6063
• Email: [email protected]

Place Vendôme Mall

• Contact: +974 4144 0000
• Email: [email protected]

Tawar Mall

• Contact: +974 4437 9330
• Email: [email protected]

The Gate Mall

• Contact: +974 4407 7201
• Email: [email protected]

Villaggio Mall

• Contact: +974 3373 2695, +974 44227400
• Email: [email protected]

Report a lost item to local authorities

You may also report lost and found cases to local authorities in Qatar through your nearest police station. Below is a list of the police stations in Doha in alphabetical order:

• Al Khor Police Station
• Al Mekaines Police Station
• Al Rayyan Police Station
• Al Sadd Police Station
• Al Shahaniya Police Station
• Al Shamal Police Station
• Al Wakrah Police Station
• Al Zubara Police Station
• Dukhan Police Station
• Industrial Area Police Station
• Madinat Khalifa Police Station
• Mamoura Police Station
• Matar Qadeem Police Station
• Mesaieed Police Station
• Onaiza Police Station
• Ras Laffan Police Station
• Umm Baab Police Station
• Umm Salal Police Station

RELATED:

• Where to register lost QID, wallet, phone or cheques online in Qatar
• What to do if your phone is lost or stolen in Qatar

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Cassandra Pallagud

Content Writer

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