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Posted On: 29 July 2018 11:56 am
Updated On: 28 September 2022 05:39 pm

What to do if your phone is lost or stolen in Qatar

Vrinda Abilash
Vrinda Abilash
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Phone lost stolen qatar

What can you do if you have lost your phone or had it stolen in Qatar?

Firstly, as a general precaution, ensure all your passwords are strong and have two-factor authentication wherever possible.

Make sure sensitive information like photos, etc are password protected on the mobile device & have a backup. Do take note of the serial number of the phone. It also goes without saying that most public places in Qatar (for example: malls) have a dedicated lost and found space; this will usually be your first point of contact to check with.

The (ILQ) team has listed some of the ways you can try to retrieve it back. Check them out below.

Track your phone

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If you are an iPhone user, you can go to the iCloud Find My iPhone website and type in your Apple ID and password. It will show you the location of your Apple devices, and you will be able to trace the location and try and retrieve it from there.

If you are an Android phone user and are logged into Google on your phone, go to Google Find My Device and you can choose for your device to ring even if set on silent or you can choose to secure your data by locking your phone, logging out of your Google account and erase data.

If you choose the erase option, all data will be permanently deleted from the device and after your device has been erased; you can’t locate it. If your device is offline, erasing will begin when it next comes online.

Inform your service provider

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Inform your network provider immediately after losing your phone. This will allow them to block calls, messages, and transactions using your phone numbers.

It will also prevent unauthorized transactions made using your debit and credit cards, which require an OTP (one-time password) sent to your registered mobile number for any successful transaction. You can also ask them to give you a replacement SIM card with your old number.

Report lost phone via Metrash2

lost phone metrash2
Image credit: MOI
  1. The first step is to log in to your Metrash2 app and click on "General Services".
  2. The next step is to, click on the "Report Lost Objects" option.
  3. Next, type in your QID and click next.
  4. On this page, you are allowed to select the phone option. Click and click on next.
  5. Fill in the lost period of the item and the lost place and click on register.
  6. Your notification will get registered with the department.
  7. Once the report is registered, you will receive a complaint number, which you can produce at Police Stations to obtain a lost certificate.

Lodge a police complaint

Lodge a police complaint
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Lodging a complaint will be useful if the person who stole it attempts to use your financial information to make a fraudulent purchase using your account information. In this event, possessing a police report will prove useful. They will also be able to trace your phone using the IMEI number (serial).


Have you ever lost your phone in Qatar? What did you do after that, did you manage to get it back? Let us know in the comments below. Do share this article - it keeps us going!