Vodafone has partnered with QNB, One of the World’s Strongest Banks, to roll-out self-service machines across its stores in major areas of the country. The total roll-out activity will include 25 machines installed in 19 locations in Qatar. The first phase saw 19 machines set up in 14 locations including City Centre Mall, Industrial Area, Ezdan Mall, Al Meera Westbay, Msheireb, Landmark Mall, Al-Wakrah, Al-Khor, Al Furousiyah, Al Nasr, Al Shafi Street, Al Gharrafah, Old Airport, and Lulu Hypermarket on D- ring. The second phase will see the machines being rolled out in Villaggio Mall, Lulu Al-Gharrafah, Hyatt Plaza and Lulu Al-Khor Mall.
Vodafone’s self-service machines will allow Post-paid customers to settle their monthly bills through cash or credit card and Prepaid customers to recharge.
Marc Norris, Chief Commercial Officer of Vodafone Qatar, said: “We’re happy and honoured to have QNB as our partner in this initiative which falls strongly in line with our plans to continuously enhance our customer experience and services across all our touch points. Our new self-service machines will help to reduce queues in stores and add more convenience and ease to our customer’s billing and recharging transactions.”
Ms. Heba Al Tamimi, GM of Group Retail at QNB “Our partnership with Vodafone today, highlights the legacy of QNB as the market leader in POS, e-Acquiring and internet banking solutions backed by the largest integrated payment network in Qatar”.
Ms. Al Tamimi added, ” A number of years ago, we introduced the first self-service payment kiosk solution in Qatar, we also introduced the first fully e-Branch in Qatar in 2001, and will continue to provide our customers the cutting edge solutions to keep them near to their funds no matter how fare or where they are”.
Marc Norris, Vodafone COO, continued: “In our aim to become one of the most admired brands in Qatar, we have built “embraCE”, our customer experience programme, by listening closely to what our customers are saying; recruiting and retaining best customer care people and loving our brand. In five years, we have achieved a single unmatched customer experience management platform with feedback captured through the most effective ways for our customers. Our customers demanded to have services provided through self-service machines and we have listened by investing further in these platforms, be it at our stores or online.”
Vodafone has plans to install more self-service machines throughout the year to ensure the service is available to all customers in Qatar.
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