Over two years after the launch of Karwa Taxi service, its customer satisfaction index seems to be nose diving; at least in the case of a Qatar University faculty member.
John S, a trainer in academic writing in QU, complains that the outskirts of Doha is largely being left out from the services of Karwa.
“Karwa may be boasting huge fleet of cars. But passengers are forced to wait for thirty minutes to one hour under sweltering sun to get a cab. You can see dozens of taxis passing through C-Ring and D-Ring roads every second. But the case is different in the interiors. For instance, I had to wait for more than one hour to get a cab from Qatar University last week The experience is similar for many of my colleagues,” John told The Peninsula yesterday.
“The number of cars on the road is really insufficient. If there are more taxis people will be encouraged to depend on them, leaving their cars at homes. This will help reduce pollution and traffic congestion on the roads,” he said.
“What we need is a good public transport system. When the system is working perfectly in Beijing, Bangkok, London and even in the neighbouring Dubai, why can’t we do it here?,” John asked.
John was also critical of the ‘booking fee’. “Perhaps Qatar is the only country where a booking fee is charged for taxi service. There are thousands in Qatar who cannot afford a car and they are relying on taxis. But the service element is surprisingly lacking in Karwa,” he added.
“Most of the drivers are inexperienced and they do not know the routes. None of the cabbies carry a route map,” he lamented.
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