Doha Festival City, Qatar's ultimate destination for shopping, dining, and entertainment, is pleased to announce that it has been awarded two highly esteemed awards from Qatar Tourism for ‘Outstanding Service Excellence - Shopping Mall’ and ‘Outstanding Smart Solutions - Innovative Solutions in Sustainability’.
The prestigious awards underscore Doha Festival City's unwavering commitment to excellence in customer service and groundbreaking sustainability practices, reinforcing its position as a leader in the retail and entertainment sector in Qatar.
The Outstanding Service Excellence award highlights the mall's exceptional customer service. With its diverse array of 470 retail stores and 114 trading kiosks, along with a unique mix of local and international brands, Doha Festival City has created an engaging environment that resonates with shoppers from across the globe. The mall's mantra, "It’s My Place, My Choice," is reflected in its commitment to offering a rich variety of dining, shopping, and entertainment options. This commitment is further underscored by the mall's exceptional customer satisfaction scores, validated by top ratings in Nielsen mystery shoppers' audits and over 18,000 positive Google reviews.
Robert Hall, General Manager of Doha Festival City, commented, "We are honored to receive these prestigious awards from Qatar Tourism. They are a testament to our team's hard work and dedication to service excellence and our commitment to sustainable practices. These recognitions motivate us to continue setting benchmarks in the retail and entertainment industry."
In recognition of its Outstanding Smart Solutions in Sustainability, Doha Festival City has demonstrated innovative leadership in environmental stewardship. Key initiatives include allocating 20% of parking space for electric vehicle (EV) charging stations and significant reductions in wet waste through the implementation of Food Digester Machines. These efforts, alongside a 30% energy saving and a GSAS Design & Build 3-star certification, highlight the mall's proactive approach to sustainable operations and its commitment to Qatar's vision for a greener future.
Doha Festival City remains steadfast in its mission to provide an exceptional and eco-conscious destination for locals and global visitors alike.
For further details on Doha Festival City, please contact 4035 4444 or visit www.dohafestivalcity.com/home/.
Source and cover image credit: Press release
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