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2 January 2018 02:09 pm

Qatar E-government: Here's how to make the most of MOI Qatar's Metrash2 app

Khadiza Begum
Khadiza Begum
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With Qatar's Ministry of Interior (MoI) improving and simplifying its service-delivery channels and procedures through `Metrash2’, a handy app that allows Qatari nationals and residents to apply for and obtain over 100 government E-services. This leads to time, effort, and money saved without even having to leave the house, as it can be easily accessed through smartphones.

Metrash2 is free of charge and requires the user to first register for the service then download and install the app to their device in quick and easy steps. The Ministry of Interior has also provided a complete guide on how to use Metrash2.  

Metrash2 Services:

As per the Tweets from the Ministry of Interior Qatar, a total of 6,333,541 services related to different departments of the Ministry of Interior have been provided through Metrash2 since its launch in December 2011 up to November 2017. 

Metrash2 offers residents an easy way to access MoI services through their mobile devices. Anyone can now inquire about official documents and how to create and pay for individual/company exit permits through the easy-to-use user interface, among many other services .

MOI Qatar's Metrash2 app

(Photo credit: Ministry of Interior)

You can also inquire about traffic violations, and receive accident and vehicle permit reports through the traffic inquiry services on the Metrash2 mobile app.

In the event that MoI adds other services, they'll automatically appear on the Metrash2 services list.

Activating the Metrash2 service 

The Metrash2 Service requires a mobile number registered in the applicant’s name. You can activate the Metrash2 Service through SMS, or a self-service kiosk. 

Requirements :

  • Valid Smart ID Card
  • The mobile number should be registered in the applicant’s name
  • Registration will be done through 'Self Service Kiosk' machines. For a list of locations, click here.

 Metrash2 using self-service

  • Log into the self-service system by using your Smart ID Card.
  • Select the `Metrash2’ option and wait until the Metrash2 service screen is displayed.
  • Enter your mobile number and click the service registration icon.
  • When the system displays a confirmation message saying the service is successfully completed, it displays the service activation key which has two parts: 1) The first part will be printed by the 'Self Service Kiosk' in the format (***-1234). 2) The second part would be sent via SMS to your registered mobile number in the format (****-5678).
MOI Qatar's Metrash2 app

(Photo credit: Ministry of Interior)

Note: 

  • The two-part activation key can be used only once to activate the Metrash2 service,  therefore it should be kept confidential. If not used within a week, the activation code expires. Another activation key should be obtained using the same registration procedure. 
  • In order to maintain the confidentiality and privacy of the self services, the subscriber is provided with one part of the activation key (1234-****) printed on the subscription receipt upon registration, and the other part (****-5678) would be sent via SMS.
  • The two-part (1234-5678) activation key will be used only once when activating the system.
  • You have to enter a PIN to be used when accessing the system. The PIN consists of 4-8 combinations of numbers and characters.
  • In case of a lost mobile, you have to block the Metrash2 service through any self-service kiosk to prevent misuse of Metrash2 facilities by others.
  • Moreover, you need to lock the service through the application on the mobile prior to changing your mobile handset.

Metrash2 on your mobile

Metrash2 provides access of its services on two different smartphones.You can login to the Metrash2 mobile app by using your fingerprint stored on your smart device. Once the Touch ID is activated from 'Settings' you're no longer required to enter your password each time you log in. 

MOI Qatar's Metrash2 app

(Photo credit: Ministry of Interior)

Step 1: Download the Metrash2 service from your preferred store onto the second smartphone.
Step 2: Enter your personal QID number and the password used with the first smartphone that already has Metrash2 services.
Step 3: Metrash2 would send an SMS to your first smartphone which contains the temporary activation key, valid for 10 minutes only.
Step 4: Enter the temporary activation key and the Metrash2 service would be activated on your second smartphone.

Activate Metrash2 through SMS

MOI Qatar's Metrash2 app

(Photo credit: Ministry of Interior)

Step 1: Enter your personal QID number, then press `Next’.
Step 2: Enter your personal QID expiry date, then press `Next’.
Step 3: You must confirm that the mobile number is registered in the applicant’s name.
Step 4: Send the SMS to 92992, press `Send’.
Step 5: You will receive an SMS that contains a two-part activation key; enter your password then press 'Next’.
Step 6: Enter the two parts of the activation key, then press 'Next’
Step 7: Enter your password to start using the service.
Step 8: Press 'Accept’ to start using the services.

Download Metrash2 App

To download MOI’s services software for mobile devices, click the links below:

Google Play

Apple Store

Opening hours: 

MoI Qatar Services Centres are open from 6:00 a.m. - 6:00 p.m., Sunday to Thursday. 

Contact: 

Phone: +(974) 2342-0000 
Email:  [email protected] 
Website: www.moi.gov.qa/site/english/metrash2/#

Has Metrash2 been useful to you? Let us know in the comments below and don't forget to like and share this article to allow others to stay informed.