Hamad Medical Corporation (HMC) has announced a new cashless payment system for outpatient appointments at Bone and Joint Centre and Internal Medicine Clinic, as part of a programme to streamline and enhance overall ambulatory patient experience across the organisation.
The cashless system mean that from now on at these clinics, patients will pay for outpatient services by credit, debit or e-cash card instead of cash.
The e-cash card is a new type of payment provided by Qatar National Bank (QNB), which can be topped up and used to pay for government services. It costs QR20 and can be bought from QNB branches.
For standard transactions, patients will no longer need to go to the cashier once they have booked their appointments, they will be able to pay at the same counter where they book in.
This also applies to pharmacy, where payments can be made on the spot instead of needing to go to a cashier. The cashless system will also allow subsequent payments for services to be taken in the clinic instead of the patient needing to visit the cashier.
Staff will receive training to help enhance patient experience in the clinics.
Dr Mohamad Al Ateeq, Medical Director at the centre, said: “When patients come to our clinic, we want them to have the best possible experience.
“The cashless system will mean they will have a much more streamlined process when they come for their appointments. We are working with patients and listening to their feedback to deliver the care they want in the way they prefer.”
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