It has been a year since talabat, the region’s leading regionfood delivery and q-commerce platform, launched its in-app tipping feature, enabling customers to show their appreciation towards talabat riders.
Last year, talabat introduced rider tipping on its platform to make it safer and easier for customers to appreciate their hard work. In the past, customers tipped in cash directly, but due to the COVID-19 pandemic, talabat introduced the feature to enable customers to continue appreciating riders, safely.
Customers would view their previous orders and select the option to tip their riders accordingly, where tips received through this feature were fully deposited into the riders’ bank account during their respective monthly salaries. Now, the tipping feature has been upgraded so customers can also include a tip while waiting for their delivery. The feature has been rolled out this week, and all customers can start using the upgraded tipping feature.
Since the initial launch of the tipping feature, customers across the region tipped over QR 430,000 for the hard work and dedication riders showed when the general public was advised to stay home. In February 2021 alone, talabat riders across the region received nearly QR 43,000 in tips, which marks the highest number in tips this year. Qatari customers proved the most generous, tending to choose the highest possible amount (QAR 8), available for selection on the app for a total of QR 127,000. Interestingly, customers tend to be more generous during the weekends tipping slightly more on Fridays and Saturdays compared to the rest of the week.
Francisco Miguel de Sousa, Managing Director of talabat Qatar says, “Riders are at the heart of delivering the best possible experience, which is why it’s great that customers recognise the dedication and efforts they put into their work every day. However, we believe the upgraded tipping feature will make it easier for our customers to tip riders, knowing that they can now include their tips while they wait for their order to arrive instead of having to wait later in the process. Our heroes are truly the backbone of talabat, and we would be nowhere without their commitment and resilience, which is why we’re excited about the upgrade of the rider tipping feature.”
Consumers can download talabat through the iOS App Store or the Google Play Store.
Source: Press Release
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