As it is known, the World Cup 2022 welcomes everyone!
Ensuring that nobody is deprived of enjoying the tournament, there are specific tickets that entail inclusive facilities, special match day services and more for those with disabilities.
The ILoveQatar.net (ILQ) team is here to help you know the types of tickets and their features to ensure you or your loved ones' experience is seamless.
Note: This article is based on the information available at the time of writing. It will be updated as and when we have more information.
There are 5 types of tickets available for those with special needs, catering to the varying requirements.
This type of ticket is dedicated to wheelchair users and mobility scooters. However, there will not be any provisioning of wheelchairs and ticket holders will have to bring their own. 3 or 4 wheels manual or electric wheelchairs are permissible.
The permitted wheelchair dimensions will be 80cm in width and 130cm in length, with a turning radius not exceeding 90cm, maximum turning width of 150cm and a maximum speed of 6km/h.
This ticket caters to the disabled who do not require wheelchairs, specifically those who may have a problem with bending their knees. This also considers those who require more space to access their seats due to walking aid usage or are accompanied by assistance dogs.
These seats also ensure minimal steps.
The Easy Access Standard Ticket is another provisioning for those who do not require wheelchairs. The ticket facilitates minimal steps and ensures close accessibility to toilets and other amenities.
This ticket is for adults over 18 with a minimum body mass index (BMI) of over 40.
The sensory rooms are specifically made to accommodate those who may be intellectually disabled or have conditions such as autism or dementia.
Sensory access requirements provide for those who need a controlled sensory environment. The sensory rooms will also be staffed with specialized teams to aid those with needs and assist the caretaker.
Sensory rooms are available only at the Al Bayt, Lusail and Education City stadiums. All stadiums are expected to have sensory rooms by the tournament date.
Accessibility ticket holders are provided with one free ticket for a companion. The companion ticket holders' seats will be as close as possible to the accessibility seat; however, not guaranteed to be immediately next to it.
Note: Volunteers on-site will provide guidance and assistance; however, dedicated assistance will not be provided.
The requirements vary for those applying from within Qatar and those applying internationally.
Note: Accessibility parking cards/stickers will not be accepted as proof.
The only type of document accepted as Proof of Eligibility for the Easy Access Extra-Width Tickets will be a doctor's note stating the ticket applicant's BMI and is signed off by a doctor.
The only required proof of eligibility for the sensory rooms is a doctor's note, medical certificate or a healthcare professional-endorsed official letter.
The airport is equipped with staff and transportation facilities to ensure those with disabilities have a seamless experience.
Disability experience is expected to be the same at both airports; Hamad International Airport (HIA) and Doha International Airport (DIA).
Providing convenient and accommodative transportation for those with disabilities across the various means of transportation such as:
Audio-Descriptive Commentary via smartphone - for those who are visually impaired this service will be accessed by downloading an application which would provide them with a description of the stadium ambience and mood (Arabic and English)
From arrival at the stadium till the time of seating, match attendees are expected to have a smooth experience courtesy of the special services and volunteer assistance.
Some of the services include:
Source: FIFA / Supreme Committee for Delivery & Legacy / Mark Dyer - (Accessibility and Inclusive Design Adviser, Programme Management Consultant, Supreme Committee For Delivery & Legacy)
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