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Posted On: 2 October 2021 10:04 am

Qatar Post launches automatic query service via WhatsApp to ease customer enquiries

Binu Cherian
Binu Cherian
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Qatar Postal Services Company (Qatar Post) has announced the launch of its automatic query service via WhatsApp and Chatbot at +974 4446 4104 to enable its wide range of customers to inquire about their shipments instantly using their registered mobile numbers and to access quick and convenient information on Qatar Post’s services.

The automated WhatsApp and Chatbot functionality provides customers with 24/7 interaction as a fast and convenient communications solution for enquiries. Customers can connect with the Qatar Post using the new service to access information such as Branch addresses, timing, and price calculator for postal packages through automated replies.

Moreover, customers can easily track their orders and receive updates on their delivery with delivery payment options. They can also get information ahead of sending mail and packages abroad such as access to the rate calculator and the list of dangerous goods.

As the national postal services operator in the country, Qatar Post runs a slew of local and international operations including shipping and delivery of mail and packages, Freight Forwarding, PO Box services, E-Delivery, and Qatar Post Premium. More recently, it has taken a prominent role as the delivery wing for many public and private organizations offering B2B services for ministries, government entities, and hypermarkets.

Source & Cover image credit: Press release