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Posted On: 12 November 2020 07:31 pm
Updated On: 16 November 2020 04:09 pm

Ooredoo announces compensation for its customers after recent network outage

ILQ Staff
ILQ Staff
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In a video, Ooredoo’s CEO Sheikh Mohammed Bin Abdulla Al Thani talked about the recent network outage and the compensation that the telecommunications operator is giving to its customers.

Sheikh Mohammed Bin Abdulla Al Thani said: “I would like to offer my apologies on behalf of all Ooredoo employees to our valued customers for the problems that occurred over the past few days, which affected mobile services. We realise how communication has become a cornerstone of our lives, and that’s why we worked hard, day and night, and didn’t settle until the issue was resolved once and for all, by the grace of Allah.”

In return for its customers' patience and loyalty, Ooredoo also announced that they are removing 50% of the monthly charges for all postpaid customers – Shahry, Qatarna and Data plan - on the November bill. Hala customers meanwhile have been given 500 Flexi points to use until the end of November.

Source: Ooredoo Qatar
Cover image source: Ooredoo Qatar