In a video, Ooredoo’s CEO Sheikh Mohammed Bin Abdulla Al Thani talked about the recent network outage and the compensation that the telecommunications operator is giving to its customers.

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Our CEO talks about the recent network outage and compensation for the inconvenience.#Ooredoo pic.twitter.com/JF7xmO0qSB

— Ooredoo Qatar (@OoredooQatar) November 12, 2020

Sheikh Mohammed Bin Abdulla Al Thani said: “I would like to offer my apologies on behalf of all Ooredoo employees to our valued customers for the problems that occurred over the past few days, which affected mobile services. We realise how communication has become a cornerstone of our lives, and that’s why we worked hard, day and night, and didn’t settle until the issue was resolved once and for all, by the grace of Allah.”

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Thank you for your patience and loyalty. We’re removing 50% of the monthly charges for all postpaid customers – Shahry, Qatarna and Data plan - on their November bill, while our Hala customers have been given 500 Flexi points to use until the end of November.#Ooredoo pic.twitter.com/da98OL0pdR

— Ooredoo Qatar (@OoredooQatar) November 12, 2020

In return for its customers' patience and loyalty, Ooredoo also announced that they are removing 50% of the monthly charges for all postpaid customers – Shahry, Qatarna and Data plan - on the November bill. Hala customers meanwhile have been given 500 Flexi points to use until the end of November.

Source: Ooredoo Qatar
Cover image source: Ooredoo Qatar

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ILQ Staff

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