Huawei users are being offered extended warranty on a range of products as a precautionary measure based on recent public health and prevention considerations. The offer includes Huawei’s wide range of products including smartphones, notebooks, tablets, smart wearables and other terminal products for which the warranty has expired during the period of 24 March 2020 to 31 May 2020. If a customer’s product meets the required conditions, the warranty period will be automatically extended to 31 May 2020, so they have their devices repaired under warranty and stay connected.
Customers who are practicing social distancing and staying at home can now take advantage of Huawei’s free courier services and have their device collected and returned by courier once it is repaired and sanitized*.
Users are also being advised by Huawei to use the pre-installed Support App to troubleshoot the issue with smart diagnosis or connect with the online customer service and get remote service.
Consumers can also contact the Huawei Customer Service Hotline on 80000330 from 8 am to 7 pm, online customer service, or email via the official website if there is a problem with their mobile phone.
*Due to possible traffic problems in some areas, the logistics time may be affected. Please refer to the actual situation of the express company.
Source: Press release
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