The Ministry of Public Health (MOPH), Hamad Medical Corporation (HMC), Primary Health Care Corporation (PHCC) and Qatar Post have extended their partnership which has seen medicines, medical consumables, official documents and reports delivered directly to patient’s homes during the COVID-19 pandemic.
To ensure the ongoing quality and convenience of the service, any requests for medication or medical-related items raised by Patients from 26th September onwards will be subject to a QR30 delivery fee, in addition (that is) to the cost of the items delivered where applicable. This includes the delivery of consumables, medicines, medical reports, birth certificates, medical licensing documents, dietary and nutrition items and diabetic supplies.
Under the innovative partnership, the special price of QR30 will remain in place for an additional two months. Patients will pay separately the QR30 fee to Qatar Post representatives directly upon delivery of items, in addition to the cost of the items received. Patients can pay using debit or credit card upon delivery. Cash will not be accepted in an effort to avoid the physical handling of money. Patients receiving HMC medications have the option to pay for their items online – through a link sent them – or on delivery.
Since April more than 750,000 medications have been delivered by Qatar Post to 230,000 HMC patients and thousands of other essentials including items for diabetic patients and bandages. Qatar Post has also delivered items to more than 70,000 patients on behalf of PHCC. The services are available to all patients with a valid health card.
“This cross-industry partnership with Qatar Post has not only ensured we are able to safely continue to provide essential items and documents to our patients, but also provided them in a safe and convenient manner. This partnership has delivered real and lasting benefits to our patients and to the healthcare sector. We would like to thank Qatar Post for their continued support and we are looking forward to working together on other innovative projects in the future,” said Dr. Juliet Ibrahim, Director of E-Health Department at the Ministry of Public Health.
“Qatar Post is delighted to assist patients as well as HMC, PHCC and MOPH with the continuation of the home delivery service. We recognize the importance of extending this convenient service in the interest of controlling the spread of the coronavirus for the benefit of both patients and staff alike. Qatar Post continues to deliver to the country during these difficult times,” said Mr. Hamad Al-Fahida, Qatar Post Chief Operating Officer.
Mr. Nasser Al Naimi, HMC's Deputy Chief of Quality, Center for Patient Experience and Staff Engagement and Director of the Hamad Healthcare Quality Institute said: “We recognize the importance of keeping our patients, the community and given the popularity of the service, we are pleased to continue our partnership with Qatar Post to deliver medications, official documents and other essential items to patients.
“This service is not only convenient, but it also reduces the need for patients to visit our hospitals and facilities. We received very positive feedback from patients about the safety and reliability of this premium service and we are pleased to be able to continue offering it. Patients however will also have the option to visit our facilities to collect the items including medications,” added Mr. Al Naimi.
Dr. Samya Ahmad Al Abdalla, Senior Consultant of Family Medicine and Executive Director of Operations at the Primary Health Care Corporation said the ongoing collaboration with Qatar Post is part of the public healthcare sector’s commitment to continuously improving its systems and processes as well as introducing innovative ways to improve the patient experience.
“We are continually working on improvements and innovations that positively impact the lives of our patients and especially in light of COVID-19 and our ongoing vigilance as a community, we want to ensure patients still have the option to choose to have these items delivered,” said Dr. Al Abdulla.
Executive Director of Pharmacy at HMC, Dr. Moza Al Hail said the initiation of HMCs medication home delivery system has gained remarkable appreciation from the patients and the community.
“Medication home delivery is designed to further complement telehealth initiatives during the pandemic as it will benefit all patients, notably the most vulnerable patients, and individuals in need as they will receive their medications conveniently from at their doorsteps, in a safe and effective way,” Dr. Al Hail said.
To order your HMC medication please call 16000. For general information please contact HMC Nesma’ak Customer Service on 16060 or PHCC Hayyak on 107.
Source: Ministry of Public Health
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