Patients requesting copies of their medical report from Al Wakra Hospital, The Cuban Hospital, and Hazm Mebaireek General Hospital will now be able to have them delivered by Qatar Post to their home as part of premium services offered to patients by Hamad Medical Corporation (HMC).
This service is already available at Hamad General Hospital, Rumailah Hospital, Heart Hospital, and the National Centre for Cancer Care and Research (NCCCR) and provides patients with the option to request Qatar Post deliver their medical reports to their doorstep, for a small fee.
"We received very positive feedback from patients about the convenience and reliability of the new service. Under the new service, patients only have to visit the hospital once - to request their report - and then HMC and Qatar Post take care of the rest," said Nasser Al Naimi HMC's Deputy Chief of Quality, Centre for Patient Experience and Staff Engagement and Director of the Hamad Healthcare Quality Institute.
Al Naimi explained that the day before the agreed delivery date, a Qatar Post customer service representative will call the patient to confirm the delivery time and location. Then on the agreed date and time, a Qatar Post representative will deliver the report and collect a delivery fee of QR50 in cash. Al Naimi said the new delivery system will be rolled out to other HMC hospitals in the coming months, benefitting even more patients.
In 2018, HMC's Nesma'ak (customer service) teams responded to more than 46,000 inquiries about patient medical reports.
Cover image credit: HMC
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