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Posted On: 4 January 2021 07:51 pm
Updated On: 4 January 2021 11:30 pm

PHCC launches 'Nar’aakom' mobile app; hotline for COVID-19 vaccinations

Vrinda Abilash
Vrinda Abilash
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The Primary Health Care Corporation (PHCC) launched on Monday "Naraakom", a mobile application in both Arabic and English that facilitates comprehensive healthcare management for users, from applying for a health card online to accessing upcoming appointments.

With the launch of the new application, the PHCC gives people access to its digitized services available in its 27 health centers.

The PHCC also launched a hotline on the number 402 77077 for coronavirus (COVID-19) vaccinations to enable people aged 65 and over to book, cancel or change the pre-booked vaccination appointment. The hotline is currently available from 7 am to 11 pm for priority groups of elderly at this stage.

In a press conference on Monday, Managing Director of the Primary Health Care Corporation Dr. Mariam Abdul Malik said that Naraakom app allows people in Qatar to benefit from many of the digital services provided by PHCC through their smartphones.

She noted that the app is an extension of the digital transformation of healthcare services that PHCC rolled out early last year to facilitate the provision of safe care services to the patients during the outbreak of the COVID-19 pandemic.

"With the mobile app, we empower people with the ability to access health services anywhere, anytime at their convenience in a secure platform; thus encouraging patients to take ownership of their health. By launching our mobile application not only do we enhance the convenient access to healthcare for everyone, but we also use this powerful tool to continue to place our patients safety at the heart of it whilst promoting continuity care," Dr. Mariam Abdul Malik added.

She reviewed the efforts made during the last period to provide digital healthcare services to limit the spread of the coronavirus, explaining that these solutions enabled members of the society to stay in their homes and communicate with doctors through virtual channels, thus preserving their health and limit the spread of the virus.

She thanked the PHCC patients who cooperated with the development team of the website and mobile app and contributed with their valuable comments, which promoted comfortable access to health care for all.

For his part, PHCC Assistant Managing Director Musallam Mubarak Al Nabit said that Naraakom gives complete control to manage your and your familys health service requirements. You can request a new appointment at one of PHCC health centers, apply for a change of your assigned health center, or change the assigned family physician. It also allows you to add dependents to your account, so as to manage requests for any of these services on their behalf.

Al Nabit added that the app allows one to view their health card number and see when it expires. The app will also allow the user to navigate to Hukoomis website to renew health card online.

He noted that the PHCC was able to digitalize the health care services in Qatar, noting that the Corporation launched in October its new website which provides easy access to all information and electronic services.

Meanwhile, the Primary Health Care Corporation (PHCC) activated a dedicated hotline number to enable those who are 65 years and over to book, cancel or schedule pre-booked vaccination appointments.

The hotline 402 7707 is currently available from 7am to 11pm. This number will be available only to the elderly priority group at this stage, PHCC said in a press statement.

The Ministry of Public Health (MoPH) has announced the age threshold for COVID-19 vaccine eligibility has been lowered to 65 years. The amendment sees the age threshold brought down from 70 years of age and means the following three vaccinations at health centers will continue to be given to people with pre-arranged appointments that fall under the priority groups.

"To ensure that we are further prioritizing those mostly at risk of severe complications from Covid-19 we have now activated a dedicated hotline number. This dedicated number will improve accessibility for our clients and encourage uptake of the vaccine by providing further flexibility on appointment booking," PHCC Managing Director Dr. Mariam Abdul Malik said.

Members of the community who are eligible for the vaccine will continue to be contacted through phone/SMS by the PHCC team to invite them to attend an appointment at one of the ten designated health centers.

The 10 designated PHCC Health Centers are Al Wajbah, Leabaib, Al Ruwais, Umm Salal, Rawdat Al Khail, Al Thumama, Muaither and recently added Al Khor, Qatar University and Al Waab.

Dr. Abdul Malik added that the vaccine will be offered more widely throughout year. The MoPH is working with the pharmaceutical companies to ensure the next shipment of vaccines arrives in Qatar as early as possible in 2021 and everyone who needs to be vaccinated will be able to do so throughout the year.

On the other hand, Dr. Mariam Abdul Malik announced that the Primary Health Care Corporation has obtained the "ISO 20000" certificate in the field of information technology services management and the "27001" certificate in the field of information technology security, which indicates the Corporation's easy and safe electronic services.

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Source: PHCC, QNA