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Posted On: 5 September 2020 10:22 pm
Updated On: 12 November 2020 02:07 pm

PHCC Community Call Centre extends its timings to 24/7

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Primary Health Care Corporation (PHCC) announced on Saturday that the Community Call Centre service - 16000 - expanded to be 24/7, which receives calls from patients for both routine and urgent appointments, will now be open 24 hours a day, seven days a week.

As life in Qatar returns to normal with the Phase 4 lifting of COVID-19 restrictions, PHCC has expanded the operations of the Community Call Centre from its regular 7.00 am to 11.00 pm work shifts to a 24-hour call centre.

"Telehealth significantly increase the reach and impact of clinicians, providing another level of connected care for patients. We want to ensure that we are providing access to patient-centred health care for all without interruptions. During these challenging times, we are keen to ensure that our vulnerable communities have access to primary healthcare without subjecting themselves to the risk of exposure to COVID-19 in the community.

We have set up a 24-hour nurse-led tele-triage service so the call centre will be continuously operational, without interruption," said Senior Consultant Family Physician and Executive Director of PHCC Operations Dr. Samya Ahmad Al Abdulla.

People can access the call centre through 16000 and book an appointment for a telephone or video consultations with physicians, dentists and ophthalmologists during the hours of 7 am to 11 pm. The patients will be guided and advised to appropriate treatment referral depending on their needs, including home visits, when feasible.

The team of experienced doctors and nurses determine the priority of the request based on routine, priority/urgent, and emergency requirements of the patient. All registered PHCC patients with a valid health card can access the call centre for appointments.

Source: PHCC