Immigration cubicles at Hamad International Airport (HIA) should have electronic token system for the waiting passengers to guide them to the right desk and help avoid delays, a respondent to a survey has suggested.
Or, at least the cubicles, in both departure and arrival sections, should have green light which should be automatically on when one is empty and ready to serve a waiting passenger, said the respondent.
“This will also give a clear idea as to how fast the person sitting behind the desk is working.”
The airport’s immigration unit, called the Airport Security and Passports Department, has launched a survey with the aim of improving its services.
The survey has been launched on the website of the Ministry of Interior in the Arabic language and feedback from the people is pouring in.
Doha’s new airport is the best one in the Gulf after Dubai’s and it is well-organised, but there are delays in people getting cleared, said another respondent.
Yet another said that in both departure and arrival sections there should be clear signs guiding passengers to the immigration desks.
One respondent said that there should be a passport unit at the airport so a citizen can immediately get his passport renewed if it has expired.
Some nationals realise while at the airport that their passports have expired.
They return disappointed despite the fact that they must travel urgently, said the respondent.
One said that at the old airport using the e-gate was easier with the identity (ID) card. But at the new airport, one needs to use the boarding pass.
There should be a special counter at the airport which should help people use smartcards and it should issue ID (identity) cards as well, said a respondent.
In the survey, the airport immigration has asked questions like how one feels the services provided by the unit are.
“Do you think the desks are enough (in both, arrival and departure sections) to provide the required services,” is the second question.
“Do you think the time taken for passport handling during exit and entry at the airport is okay,” is the third question.
The department then urges people to give suggestions, if any, to improve its services.
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