Grand Hyatt Doha has launched its own ‘School of Hospitality,’ which hotel officials have described as “an enhanced and comprehensive training module that will benefit the hotel’s over 550 employees”.
Human Resources director Pradeep Shinde said: “The school of hospitality provides each of our employees an outstanding wealth of knowledge to assist the hotel in achieving its goals and extending the highest level of service to our guests. We are fortunate to have a dedicated, passionate creation team behind the development of this new initiative.
“Our next task in human resources and training is to encourage each employee to ardently embrace the many benefits offered by the school and to commit to this new approach to learning.”
He explained that the creation team of 35 members, headed by the training manager Premmeeta Banwait, prepared over 350 task breakdowns and presentations in 59 days with a photography team taking over 8,300 photos - 3,419 of which were used in the presentations.
General manager Garry Friend said the school demonstrates one of the Hyatt’s cultural characteristics: “we work through teams.”
“The school will further develop and motivate our employees to provide the highest level of service that is consistent, innovative and customer driven,” he said.
A spokesperson explained that each employee will be enrolled into the school upon joining the hotel, where they are given the opportunity to learn, develop and grow within their department.
The curriculum offered to an employee includes core and elective training modules, and it is mandatory for all employees to complete the core training modules.
“A customised personal learning syllabus is designed for each employee, linked to the role, responsibilities, skills and mandatory training pertaining to the position of that individual employee,” he said.
“Some training that is included in this syllabus will be mandatory for all employees, while other training activities will be specific to an employee’s stage of development or position.”
It's funny because amnesia said that he had very poor service at the Grand Hyatt three days ago.
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