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Posted On: 18 May 2016 09:56 am
Updated On: 12 November 2020 02:16 pm

Qatar launches new Humanitarian Services Office

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Humanitarian office

The Director General of Public Security HE Staff Maj. Gen. Saad bin Jassim Al-Khulaifi opened the Humanitarian Services Office that offers simplified procedures for the repatriation of the deceased abroad or their burial inside the country. The office has been set up in coordination between Ministry of Interior, Ministry of Public Health, Ministry of Foreign Affairs, Hamad Medical Corporation, General Authority of Customs, Qatar Airways, Public Prosecution and other concerned authorities.

The office which is managed by the Unified Services Department of the MoI, will provide a great relief for difficulties faced by the residents in the country for repatriating the deceased abroad as it offers single window system to complete all formalities related with repatriation of the dead bodies outside Qatar or burial inside.

The new unified service office is located behind Hamad hospital mortuary, close to HR Department of the HMC and Ritaj hotel, assures the humanitarian concern of the Ministry of Interior in delivery of its services for the public. Now the relatives of the deceased can complete the procedures within hours under a single roof and the office works seven days a week from 7am- 9pm.

Later, speaking at a press conference and community briefing held to introduce the newly opened Humanitarian Services Office, Col. Ahmed Zayed Al-Mihannadi, director of Community Policing Department said that the new office will simplify procedures of repatriation of the deceased or their burial inside the country for expatriate and provide them a great relief for the problems they faced in this case.

He added that all the administrative fees for different certificates and papers for repatriation of the dead bodies or buries in Qatar have been cancelled. Col. Al-Muhannadi also requested cooperation of embassies and community heads to accelerate process of repatriation of the deceased.

Dr. Salim Al-Marri from Ministry of Public Heath said that the Humanitarian Services Office was set up after a study with involvement of all stakeholders such as Ministry of Interior, Ministry of Public Health, Ministry of Foreign Affairs, Hamad Medical Corporation, General Authority of Customs and Qatar Airways. He stressed that Qatar is in forefront of the countries that offer all services of repatriation of the deceased under a single roof.

The vision of the office is to ensure easy and quick repatriation of the deceased with minimum efforts and procedures and the mission is to promote humanitarian bonds with different community members through supporting them especially in the times of distress.

The objectives of the office include asserting the humanitarian role played by different official authorities in State of Qatar in providing necessary services of public through a single window system, finishing all procedures and formalities related to dead body repatriation at a single place considering the humanitarian part of relatives of the deceased offering them effortless service in minimum time and accelerating the procedures and completing them inside the same office and to provide all possible assistance to the relatives in coordination with all partner authorities involved in providing the service.

All citizens and expatriate communities residing in the State of Qatar and the citizens of GCC countries will be benefitting from this office after following the customary procedures and a team in the office will work to provide all support to speed up the procedures of repatriation or burial.

The procedures will be completed as a result of teamwork between Ministry of Interior (Security Departments – Police Stations and Forensic Centre), Ministry of Public Health, Hamad Medical Corporation, Qatar Airways, Public Prosecution, Ministry of Foreign Affairs (Department of Consular Affairs) and the coordinators in Embassies and Consulates.

The procedures start from the counter of Hamad Medical Corporation by issuing death certificate and feeding the data of the deceased, then the counter of the Ministry of Public Health verifies the data of the deceased and issues necessary certificates for completing the procedures of various departments under the Ministry of Interior.

The counter of the Qatar Airways issues the cargo policy for repatriation of the dead body and the tickets for the passengers accompanying the bodies. Then, the Consular Affairs Department of the Ministry of Foreign Affairs coordinates between the Office and embassies for the issuance of No Objection Certificate from the Embassy in order to repatriate the body outside the country as soon as possible.