Qatar Airways has been named among the top three airlines in the world at the latest Skytrax World Airline Awards 2010 held in Hamburg. Germany. The airline’s global ranking among more than 200 international airlines rose to number three in the world–up from fourth spot last year–further cementing its stature as a world leading airline.
Qatar Airways, which remains one of a select-few carriers with a Skytrax Five Star ranking, also claimed the World’s Best Business Class award in one of the most hotly contested categories.
The airline’s Business Class catering was recognised separately as the best in the world. Qatar Airways earned the title Best Airline in the Middle East for a fifth consecutive year and became the first airline to receive the Staff Service Excellence Award for the Middle East.
The new award replaces the Best Cabin Staff in the Middle East category, which Qatar Airways has won for the past seven years. The expanded category now includes airline staff at all passenger touch points, including on-board, reservations, check-in and airport personnel.
Qatar Airways Chief Executive Officer Akbar Al Baker said the awards were a recognition for the continued dedication of the airline’s staff to consistently deliver the best service levels in the industry. “It is extremely gratifying to be honoured with these achievements, which recognise the outstanding efforts of our employees in the air and on the ground, as we look to offer the highest levels of service and consistency across all levels of our operation,” said Al Baker.
“To be considered among the top three airlines in the world is a huge achievement for Qatar Airways and takes us one step closer to our collective goal of being recognised at the best airline in the world. Clearly, we are heading in the right direction,” he added.
Qatar Airways Vice President Commercial Europe Paul Johannes received the awards on behalf of the airline. Skytrax Chief Executive Officer Edward Plaisted said Qatar Airways continued to impress with its high global standards. “This has been an excellent year for Qatar Airways. Operating in one of the most competitive global markets for high quality airlines, winning the Best Airline Middle East title for 2010 is a worthy achievement, and continues their success in this category,”
“The World Airline Awards are known as ‘The Passenger’s Choice,’ underlining the fact that Qatar Airways are clearly satisfying the hardest critics—their users,” added Plaisted. Almost 18 million air travellers from over 100 different nationalities took part in the 10-month long survey, between July 2009 and April 2010.
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