The Ministry of the Interior, represented by the Search and Follow Up Department, launched the Service Office with the aim of ending the procedures for citizens and residents at the maximum speed.
The Director of the Search and Follow up Department Brigadier Abdullah Jaber Al Labda, said that the opening of the office comes as an advanced step in facilitating the access of citizens and residents to the services provided by the department, in order to strengthen the efforts that will reduce the time and effort to reach the highest quality in the ministry's services.
He pointed to the importance of speeding up procedures, especially with regard to the implementation of the law of entry and residence of expatriates in the country and work to reduce the illegal employment, and facilitate their departure of the country after obtaining their full legal rights.
The office comprises 20 counters and it is equipped with state-of-the-art electronic technology systems that provide the ease, accuracy and time to complete and follow up the transactions of citizens and residents.
The service desk, which receives an average of 450 citizens per day, has a highly qualified staff of officers and other ranks in accordance with the comprehensive staff system that finishes all transactions needed without the need for another staff member.
The Service Office also includes five counters for officers to facilitate and to approve the requests and receive the inquiries and listen to the proposals and work to solve the problems to finish the transactions.
The Assistant Director of Search and Follow up Department Lt. Col. Ali Ahmed Al Kuwari, said that this office is a great qualitative development in providing distinguished services, which supports the Ministry of the Interior's direction towards achieving its strategy, including strengthening the relationship with the community through decentralisation of services.
He pointed out that the Department has trained a number of employees to carry out the functions of the comprehensive employee through the provision of an electronic system that can finish all procedures as quickly as possible.
Cover image credit: MOI
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