Qatar General Electricity and Water Corporation, KAHRAMAA, has witnessed a remarkable increase in the use of its online services during the last period, saying that this is in line with its endeavor to provide high-quality services with taking precautionary measures to prevent and limit the spread of Coronavirus. KAHRAMAA stated that the statistics show that during the period from 17 to 28 March, a significant increase was recorded in the rate of interest in the use of online services compared to the same period last February. The creation of new electronic accounts increased by 93 percent, logging into electronic accounts increased by about 300 percent, and downloading KAHRAMAA application for smartphones from electronic stores increased at a rate of about 240 percent, it added.
KAHRAMAA noted that during the same period, the company received 17,820 requests through its digital platforms, where 14,200 electronic payment transactions were made, as well as 1,122 house moving requests, 2,033 requests to issue a certificate, 32 requests to register as a Qatari participant eligible for exemption, through its website and the smartphone application, in addition to requests to remove meters for the purpose of demolition and meter complaints. It considered that the large increase in the number of transactions reflects the customers response to its invitation to benefit from the service as an easy and safe way to submit requests and complete transactions at any time and from any place in a way that guarantees adherence to the instructions to stay at home without the need to visit service centers.
KAHRAMAA has succeeded in completing the linking and
integration of its systems with a number of different entities in the
country in accordance with Qatar National Vision 2030 and the national
development strategies to ensure the ease of receiving information
effectively and efficiently, which was reflected in the level and
quality of services provided to the public. KAHRAMAA invited its subscribers to submit and complete the
transactions and requests electronically without the need to visit the
service centers and called on them to register online through the
company website and the smartphone application, to discover all
available services and benefit from them.
Image credit: KAHRAMAA
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