The newest member of the team at Al Khalij Commercial Bank is a robot. In a media covered ceremonial in al khaliji Um Lekhba branch, al khaliji introduced and launched the state of the art humanoid robots for the very first time in the state of Qatar. They also revealed the nicknamed, “Jassim” and “Noor”, these humanoid robots have already adapted to the environment of the bank and have begun interacting with both customers and employees on diverse subjects ranging from product and services to general knowledge and fun aspects.

With this launch, the bank aims to sensitise the community on the rapid advances in smart banking capabilities around us. It emphasizes the need to embrace such technological advances as part of everydays banking transactions. al khaliji has always been keen to usher in innovative next generation concepts and has purposefully customized these humanoid robots to deliver a very unique and personalized customer experience.

“Jassim” and “Noor” are designed to be genuine day-to-day companions and guides. These are the first humanoid robots capable of recognizing the principal human emotions and adapting its behavior to the mood of his interlocutor.

"The technology will complement Al Khaliji's existing IT infrastructure and help our employees to add a unique experience for our customers," said Rana Al Asaad, Head of Personal Banking of al Khaliji. "This addition, we are sure, will only accelerate the need for the bank to bring in more innovative products and services for its customers in the coming days. Jassim and Noor are keen to welcome customers to the bank and help guide them to make the right choice of product selection. The robots can select applications - simple or complex – to assist directly using interactive animations and demonstrations or can call staff when needed," he added.

In the first phase, the humanoids will frequent the bank’s branches besides visiting some of the more popular malls in Qatar. They will also visit schools, universities and colleges to introduce banking programs for students and listen to ideas and suggestions offered. Jassim and Noor are very likely to visit key employer worksites and present al khaliji as a preferred banking choice for new joiners. Additionally, they will always make time to meet shareholders at the Annual General Meetings, attend Customer seminars and events, career fairs and charitable events.

Al khaliji is hopeful that with such innovations it will be able to serve the local community even better and inspire the society to participate and contribute to new technology.

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Khadiza Begum

Content Writer

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