Sign in Register
Posted On: 24 August 2010 06:53 am
Updated On: 12 November 2020 02:10 pm

ictQATAR Issues Dispute Resolution Rules for Service Providers

Discuss here!
Start a discussion
Communication Technology (ictQATAR) has published official rules for dispute resolution between telecommunications service providers in Qatar on August 22, 2010. The full Dispute Resolution Rules are available in PDF at this link: ictQATAR's Dispute Resolution Rules outline the procedures for lodging and resolving a dispute according to ictQATAR's powers to receive and settle disputes between telecommunications service providers under the Telecommunications Law 34 of 2006 and Executive By-Law 1 of 2009. The dispute resolution process is initiated by a service provider by filing a formal complaint with ictQATAR and following specific procedural and substantive rules. These rules include: providing necessary evidence in support of a complaint; permitting the other party (the 'defendant') the opportunity to answer the complaint; and submitting any additional materials to ictQATAR as required to resolve the dispute. The rules include a "fast-track" procedure when there is a serious or immediate risk such as a threat to public safety or the possibility of conduct causing wide consumer detriment. "ictQATAR remains committed to developing a regulatory framework in Qatar's telecommunications market that promotes healthy competition and benefit our society. The rules for dispute resolution outline the transparent and fair process ictQATAR will follow whenever a dispute arises in our increasingly competitive and vibrant market," said Meegan Webb, Acting Assistant Secretary General, ictQATAR Regulatory Authority. The rules are published at the ictQATAR Document Library, and are effective from June 7, 2010.