Amid the coronavirus (COVID-19) crisis in Qatar, when people have been panic buying because they feel that if things are shut down, food products and other grocery items won't be available readily, and products like surgical masks and sanitisers constantly seeing a shortage in the market, the government has continuously been assuring us that everything is under control and Qatar has enough food in stock for over two years, and that it is constantly monitoring prices in the market to ensure suppliers don't try to cash in on this difficult time by hiking prices of different products.
That is why on 19 March 2020, The MOCI announced maximum selling prices of sanitisers and disinfectants in the market so that people are aware if any supplier tries to sell these products at a higher price than it should be. According to the Ministry's post, it is forbidden to sell the mentioned products in prices exceeding the maximum prices indicated in the list (To find out the price list, click the following link: Maximum selling prices of sanitisers and disinfectants). In case of non-compliance with these maximum prices, violations will be filed and legal measures will be taken.
Still, we have people messaging us on our different social media platforms telling us about price hikes in sanitisers, disinfectants, surgical masks, gloves and other products, and asking us if there was a way to report these price hikes.
Yes, there is. Under the Consumer Protection Law in Qatar, consumers can file a complaint with the Consumer Protection Department.
The Consumer Protection Law provides protection covering all products and services in Qatar whether charged for or given to the consumer free of charge.
What are your rights as a consumer?
The basic rights of a consumer shall be guaranteed under the provisions of this Law. No person may conclude any agreement or conduct any activity that prejudices such rights, based on the Hukoomi website , in particular the following:
Notwithstanding the above, nothing in this Law shall prejudice the provisions of international conventions to which Qatar is a party.
The Ministry of Commerce's (MOCI) Consumer Protection and Combating Commercial Fraud Department is responsible for ensuring there are no illegal price hikes in Qatar, especially in times like the blockade against Qatar by Saudi Arabia, United Arab Emirates, Bahrain and Egypt that started on 5 June 2017, and also right now during the coronavirus (COVID-19) crisis when products like sanitisers and surgical masks are in shortage. There have even been reports that some places have hiked the prices of such commodotities or are trying to sell them online at exorbitant prices because of the supply-demand principle.
If you feel that the prices of commodities have been increased at this time when many shops and stores have been closed down amid the coronavirus (COVID-19) crisis in Qatar, please contact the Ministry of Commerce's (MOCI) Consumer Protection and Combating Commercial Fraud Department (Consumer Protection Department).
Maximum selling prices of sanitisers and disinfectants: https://www.moci.gov.qa/wp-content/uploads/2020/03/prices_list.pdf
To know the prices of daily commodities in Qatar, click here: https://www.moci.gov.qa/en/our-services/consumer/commodities-daily-prices/
As a consumer, if you find the prices of sanitisers and disinfectant are higher than the ones in the list above in any store or supermarket along with any other product or good in Qatar please report to the MOCI Consumer Protection Department.
Need to lodge a complaint about a price hike you found somewhere? You've got a couple of options:
Whenever you do complain, it's important that you have as much evidence as possible.
The Consumer Protection Department treats complaints very seriously.
There are multiple advertising possibilities with the ILQ network, drop us an e-mail at [email protected] for inquiries!
If you have anything you want to share with us, send us an e-mail at [email protected]!
Want to send a tip? Drop us an e-mail at [email protected], anonymity is guaranteed!
You have successfully registered your account!Please confirm your e-mail address by clicking on the URL sent to you.The e-mail usually arrives in 5-10 minutes.
Salam! Welcome to our brand new site! Looking good huh?
We’ve got loads of cool new features and to help make sure your account is secure, you’ll need to reset your password the first time you log in.
New to ILQ? What are you waiting for? Sign up!
How ajeeb was that!? Thanks for contributing to our community! Your post will appear after we take a quick look!