Renowned customer service guru and celebrated author John DiJulius engaged industry professionals in inspirational session.
The “Future of Tourism in Qatar” conference launched by National Tourism Council (NTC) in partnership with IFP alongside the annual Hospitality Qatar exhibition, culminated on 8th November with an exclusive talk by John DiJulius, acclaimed author of the #1 selling book on Amazon, The Customer Service Revolution.
The session titled “the art of delivering unforgettable experiences” was presented by NTC in collaboration with Supreme Committee for Delivery & Legacy and drew a large number of professionals working in the tourism value chain, from f and b to transportation including hotel operators, HORECA suppliers, investors, and others.
The customer service guru engaged attendees with valuable insights and tips to make a long-lasting connection with the customer. He advised every professional from the tourism sector to focus on the basic need of every individual – to feel important. He termed each of these professionals, regardless of their position, as key instruments in offering this unique ‘Qatar Tourism Experience’ to each visitor since the overall experience of a visitor is impacted by every touch point.
According to the latest Guest Experience in the Middle East Report, released by hospitality and travel data providers Olery, Qatar's hospitality sector has further improved its guest experience ranking from first place among the GCC to first place in the Middle East. Also, Doha was ranked among Top 100 City Destinations worldwide (Euromonitor, 2017).
And in line with its objectives of positioning Qatar as a unique destination offering authentic tourism experiences and developing a sustainable tourism industry leading up to 2023 and beyond - NTC compiled the three-day conference agenda enriched with valuable content, relevant topics and noteworthy international speakers.
NTC continues to work closely with international and local partnerships – both, in public and private sectors to deliver on the Next Chapter’s promise of enhancing the end-to-end Qatar visitor experience and towards perpetuating the country’s cultural heritage and diversifying the economy.
Source: Press Release
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