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Posted On: 27 December 2008 02:03 pm
Updated On: 12 November 2020 02:09 pm

Customers welcome new post-paid mobile service

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Qtel’s all-new Shahry monthly payment mobile service, with lower bills and improved options, has received a thumbs-up from customers across Qatar. The renamed service, which means monthly in Arabic, was fully transformed with a range of new features introduced following feedback gathered from customers throughout 2008. With the scheme, customers will no longer have to pay fees for caller ID and caller forward services, which previously cost QR15. Customers switching from the HALA prepaid service do not have to pay a fee to convert to the post-paid service. The connection fee for new account holders has been slashed from QR150 to QR50, which puts the sign-up fee for Shahry on a par with the HALA service. The new features will make mobile phone use even more affordable for residents. The price reductions are the first part of a planned wave of new innovations planned for the popular service, which aims to build the service around the lifestyle and needs of people in Qatar. All the new features were designed in response to one of the most thorough surveys of customer attitudes and expectations ever conducted within Qatar. Even the name of the service was shaped by feedback from Qtel’s research programme. “Shahry is designed for the people of Qatar by the people of Qatar, making it a unique offering in the telecommunications market,” said Adel Al Mutawa, Executive Director of Group Communications, Qtel.