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Posted On: 22 October 2009 02:29 pm
Updated On: 12 November 2020 02:10 pm

Car dealer made to honour warranty

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The Consumer Protection Department at the Ministry of Business and Trade has forced a car dealer here to provide free after-sales service to a buyer who purchased his car in Saudi Arabia. The Department swung into action after the buyer, a GCC national, furnished proof that the warranty period of the car had not ended. One of the salient features of the warranty was that it promised free after-sales service in the GCC countries as well as in Syria, Jordan, Yemen and Lebanon. The complainant said that when he approached the local dealers of the car he had bought back home they demanded QR5,000 to open a file for him to inspect the car. This, despite the fact that the warranty card he produced clearly said no charges were to be levied for inspection and after-sales service in the above countries, which included Qatar. The man was furious and decided to approach the Consumer Protection Department for help. The Department cited Article 9 of Law Number 8 of 2008 governing the rights of consumers. The legislation says that car dealers need to comply with all the clauses mentioned as part of a warranty. The Department has urged car buyers to carefully read all the clauses of the warranty at the time of buying a car.