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Posted On: 4 April 2016 07:04 am
Updated On: 12 November 2020 02:16 pm

Car dealer forced to refund QR200,000 to customer

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The Ministry of Economy and Commerce has forced a prominent car dealer to take back a defective vehicle and refund the customer over QR200,000.

The refund amount was decided after taking into account depreciation of the car which was used for a year. The Ministry took action following a complaint filed by the vehicle’s owner through one of its communication channels regarding manufacturing defects.

The Ministry deputed its inspectors to investigate the complaint before notifying the car dealer of the need to take the faulty car back and pay the customer QR200,000 as per article 10 of law No. 8 of 2008 on Consumer Protection. The law stipulates that consumers are entitled to choose whether to get repaired, exchange, or return a defective product and ask for a refund. The measure was part of the Ministry’s ongoing efforts to protect consumers and ensure that car dealers follow up on vehicles’ defects and repairs.

The Ministry added that it will refer violations to authorities for action to protect rights of consumers.

The Ministry has urged people to report violations through the following. Call Center: 16001; Email: [email protected]; Twitter: @MEC_Qatar; Instagram: MEC_Qatar; Ministry of Economy and Commerce mobile app for Android and IOS: MEC_Qatar. (Source)