Qatar Tourism Authority (QTA) has urged hotels in the country to “extend a helping hand” to tourists and visitors irrespective of their origin or nationality.
The circular sent to hotel establishments yesterday aims to provide domestic and overseas visitors to Qatar “the best of our nation’s hospitality regardless of background.”
“In pursuit of excellence and as we go through the current exceptional circumstances, we are certain that you will continue to adhere to professional standards of conduct when dealing with tourists and visitors,” QTA said.
Such kind gesture and assistance in accordance with the ‘Global Code of Ethics for Tourism’ by the United Nations World Tourism Organisation will ensure that all visitors’ rights are respected and protected, QTA has reminded.
In the same circular, QTA also requested hotels to provide support to guests who need to change or cancel their reservations due to the ongoing situation.
QTA expressed confidence that hotels will continue to fulfil their role as ambassadors to Qatar and “the traditional values of hospitality that our people are renowned for.”
QTA also thanked hotels for their efforts on supporting the tourism sector, “which has achieved international industry recognition for its authentic hospitality and impeccable service.”
Article 1 of the Code cites tourism’s contribution “to mutual understanding and respect between peoples and societies.
“The understanding and promotion of the ethical values common to humanity, with an attitude of tolerance and respect for the diversity of religious, philosophical and moral beliefs, are both the foundation and the consequence of responsible tourism,” the provision said.
“Stakeholders in tourism development and tourists themselves should observe the social and cultural traditions and practices of all peoples, including those of the minorities and indigenous peoples and to recognise their worth,” it added.
“The host communities, on the one hand, and local professionals, on the other, should acquaint themselves with and respect the tourists who visit them and find out about their lifestyles, tastes and expectations; the education and training imparted to professionals contribute to a hospitable welcome,” the provision continued.
The Code also stresses the role of tourism in attaining sustainable development, especially in safeguarding the environment. It also cites tourists’ rights in going to various places of the host country “without being subject to excessive formalities or discrimination.” (Source)
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