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Posted On: 9 June 2021 04:04 pm
Updated On: 10 June 2021 10:21 am

Ooredoo Qatar users complain to CRA about Netflix billing issues

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The Communications Regulatory Authority issued today a Decision and Order to Ooredoo Qatar to take corrective action related to the "Netflix" platform subscription service, according to a status on the CRA Twitter Page.

The CRA received several complaints from Ooredoo's Qatar customers regarding incorrect invoices and unauthorized transactions for the "Netflix" platform subscription service. The CRA issued this Decision and Order to Ooredoo Qatar in line with its keenness to balance between consumers' and telecom service providers' rights in Qatar and ensure the provision of advanced, innovative, and reliable telecom services across the State.

CRA advises telecom consumers to check their bills regularly before paying and ensure that they do not pay for a service they have not requested or activated, and if they have any doubts regarding their bill, they should contact their telecom service provider for clarifications. Moreover, they have the right to lodge a complaint to CRA if they have any issue related to their bill and the telecom service provider did not resolve it, or if they were dissatisfied with the offered resolution.

Source: CRA Twitter
Cover image credit: Shutterstock