Ooredoo has launched another exciting mobile innovation this week – a new self-service feature that enables customers to book appointments at Ooredoo shops from their device.
Using the new feature, customers can choose the branch they want to visit and the time they want to meet with an Ooredoo advisor, saving them time and ensuing a fast and effective appointment. The feature is available via the free Ooredoo app, and – combined with a new approach to queue management – will streamline services and reduce waiting time.
The new feature has been designed as part of the company’s on-going transformation of service options, which is enhancing the customer experience.
With the implementation of a new queuing system, supported by the Ooredoo App, customers can select a convenient time and book their appointment wherever they are. In addition, the Ooredoo App enables customers to locate the nearest branch, adding more accessibility.
Ooredoo is the first company in the region to integrate a self-service queuing option into its mobile app.
To make life easier for customers, when they book their appointment via the app, they will receive a photo confirmation on their mobile device. They can scan this when they arrive at their selected Ooredoo store, and will then receive an SMS when an Ooredoo advisor is ready to meet them.
The mobile app is available for free download on the iTunes Store (iOS) and Google Play (Android). Customers can visit www.ooredoo.qa for more details.
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