Ooredoo and QNB today announced their commitment to continue providing innovative services that enhance the customer experience, thanks to the extended partnership between the two leading organisations.
The Service Level Agreement between the two companies was one of the first of its kind in Qatar, and QNB has been able to use early access to cutting-edge technology and breakthrough systems to deliver an ever-higher standard of service for customers. Ooredoo’s nationwide state-of-the-art network ensures high availability and maintains uptime for all banking services covering QNB’s extensive network. This means thatOoredoo plays a vital role to ensure QNB’s customers should never face any interruptions of service due to connectivity losses between the bank’s main office and its branches and ATMs nationwide around the clock. In addition, WiFi has been provided in QNB branches across the country, offering QNB customers with the convenience of Internet accesswhenever they visit their bank.
New for 2013, Ooredoo has partnered with QNB to enhance their security system by developing an innovative CCTV platform.By using advanced encryption techniques, this network service enhances the quality of CCTV videos, enabling QNB’s security personnel to monitor the bank’s nationwide network in real time.This on-going implementation is one of the most advanced ever introduced in Qatar, providing enhanced safety and security for the customers, the bank branches, and ATMs nationwide.
Ali Rashid Al Mohannadi, Executive General Manager and Chief Operating Officer at QNB Group, said: “Our aim is to provide the best possible customer experience, and our major investment in this network agreement with Ooredoo ensures we are able to provide continuous service around the clock across Qatar.
” Mohammed Saleh Al Marri, Chief Sales & Services Officer at Ooredoosaid: “Ooredoo partners with many of Qatar’s larger and leading businesses to offer enterprise-level network solutions and the latest in communications technology. Our engagement with QNB demonstrates the extent to which companies can enhance the customer experience by leveraging advanced communication solutions.
” As Ooredoo and QNB continue their ground-breaking partnership, customers can expect even more innovative services to enhance their banking experience.
- ILQ News -
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