We've had quite a few tweets and questions asking what's the best way to complain to the authorities when they aren't getting their rights. The Consumer Protection Law protects all products and services, whether charged for or free.
Need to log a complaint? You've got a couple of options: you can either call, send an SMS, or file your complaint online!
The law sets out a basic bill of rights for consumers, some of which are:
Accordingly, the supplier is obligated to refund the value of the product or replace or repair it without charge if:
The Consumer Protection Law prohibits the selling, displaying, offering, promotion and advertisement of any spoilt or expired products, i.e. the product has exceeded its validity date or does not conform to prescribed specifications.
Suppliers are also prohibited from describing, advertising or displaying products using false or misleading information.
Suppliers are obligated to display the following information clearly and legibly on all labels:
The law also protects consumers who pay for goods or services by instalment. In these cases, the supplier must provide the following information:
Suppliers who breach any of the provisions of the law may face "detention for a term not exceeding two years and fine".
The fine is between QR 3,000 and QR 1 million. This penalty doubles if the supplier repeats the offence within five years of the original infringement.
If the supplier fails to advise of a dangerous commodity, the fine is between QR 15,000 and QR 1 million. However, suppliers who unintentionally advertise incorrect information are excluded from this penalty if it is determined that the information provided was too technical to verify.
The amendment further adds that violating shops can be closed for up to three months if the violations are repeated.
The law permits citizens to set up consumer rights societies and groups that help provide consumers with information, defend consumers’ interests, convey concerns and complaints to relevant authorities, and research and publish studies related to consumer protection.
We hope you learned more about your rights through this article! Did you think the article was helpful? Let us know in the comments below! Do share this article with your family and friends!
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