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Posted On: 24 August 2014 06:53 pm
Updated On: 12 November 2020 01:52 pm

Audi Qatar elevates after sales service standards by launching their fleet of Service Mobiles

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Q-Auto, the official dealer of Audi in Qatar, announces the launch of new automobile service vehicles that are designed to assist drivers at their residence. If the service advisor evaluates that the car can be inspected on-site, the service mobiles will be dispatched to the customer’s location. Trained professionals will perform a diagnostic or small repair service to save the customer from having to drive the vehicle to the service centre.

All mobile units are fully equipped for small on-site repairs that cover an array of essential services including common AC problems, abnormal car vibrations, EPC light fixtures as well as other technical issues. Moreover, to further analyze the car’s mechanics, the technician may even test drive the car with the owner to get a clearer outlook on the driver’s concerns. The service mobiles are on the road from 8 am – 5 pm, Saturday to Thursday.

Commenting on the new service, Mohamed El Talkhawi, General Sales and Marketing Manager said: “Audi Qatar is thrilled to add the best-in-class service assistance to its list of after sales benefits. We now have a range of service options including trained technicians that are ready to visit the customer on-site and handle their complaints directly. The introduction of this service to all Audi owners emphasizes the brand’s assertiveness in not only satisfying clients, but also in delivering convenience right to their doorstep.”

This new service compliments the existing services offered by Audi, including courtesy cars, complimentary “drop backs” to a central point in Doha, premium service valet from the dealership and a vehicle collection and delivery service for a minimal fee. The service centre working hours have also been extended for customer convenience and now operate from 8 am to 7 pm from Saturday to Wednesday and 8 am to 1 pm on Thursday.