Are you an employee and having labour issues with your company? Has your employer terminated your contract unfairly or without reason? Has your employer been delaying your salary? Is your current employer not releasing you to join a new employer?
Whatever your labour issue may be, there is a solution, and we're here to tell you how and where you can raise a labour complaint in Qatar.
If you are an employee, you can visit the Ministry of Administrative Development, Labour, and Social Affairs (MADLSA) office, either in Al-Shahaniya or the Industrial Area, to raise a complaint in-person. Evidence of mistreatment and violations is required when raising the complaint.
The office’s operating hours are Sunday to Thursday: 7:30 am-12:30 pm.
If you are an employee, you can now submit a labour complaint to the Ministry of Administrative Development, Labour and Social Affairs (MADLSA) any time of the day or night as the service is available for 24 hours and in different languages. Follow the steps given below:
If you are an employee, you can use the online form to raise a complaint.
If you are an employee, you can also submit your labour complaints online through the 'Amerni' app. This app has electronic services in 33 different languages and enables you to submit your labour complaint without having to visit MADLSA in-person.
The Labour Dispute Settlement Committees operate to improve employees’ access to justice. When a dispute arises, employees and employers first present the dispute to the MADLSA, which will take the necessary measures to resolve the issue amicably and examine the dispute raised within a period not exceeding seven days.
When a complaint is raised to the Labour Dispute Settlement Committee, the Committee arbitrates all disputes and its decision is issued with immediate enforcement within a period that does not exceed three weeks.
Complaints can also be raised through workers’ representatives who meet regularity with MADLSA.
The mission of the National Human Rights Committee (NHRC) is the protection and promotion of human rights for everyone, subject to the jurisdiction of the State of Qatar (citizens, residents, and transit travellers). Those who feel their labour rights are violated may file a complaint to the NHRC to take necessary action.
You may also send the completed online complaint form, a copy of your identification card (for Qataris) and a copy of your passport or visa (for non-Qataris) and any related documents to support your complaint by fax to +974 4444 4013 or email it to [email protected]
The main purpose of an Embassy or Consulate is to help its citizens deal with issues and different matters in the host country they live in or travel to. Many Embassies and Consulates help their citizens when it comes to matters in the workplace and try to help solve them.
You may be able to submit a labour complaint through your country's embassy. Many of the embassies are proactive when it comes to complaints like this and they may be able to help. Check with your Embassy and find out if they have a system to submit labour complaints.
The Government Communications Office (GCO) has launched an automated WhatsApp messaging service in cooperation with MADLSA to provide clarity for employers and employees regarding Qatar's labour laws and regulations.
The free service is a helpful source of up-to-date, reliable information for employers and expatriate workers about their rights, Qatar Visa Centres, and answers to the most frequently asked questions about labour laws.
Everyone can subscribe to this 24-hour information service by adding the number +974 6006 0601 in their phone contacts, and then sending a WhatsApp message in any of the six available languages (Arabic, English, Urdu, Hindi, Nepali, Malayalam) to get started.
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