7 ways to file/report your labour complaints and issues in Qatar

Nabeela

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Are you an employee and are having labour issues with your company? Has your employer terminated your contract unfairly or without reason? Has your employer been delaying your salary? Is your current employer not releasing you to join a new employer?

Whatever your labour issue may be, there is a solution, and we're here to tell you how and where you can raise a labour complaint in Qatar.

1. Submit a labour complaint in-person

If you are an employee, you can visit the Ministry of Labour office, either in Al Khor (only for men), Industrial Area (only for men), or Al Huda Tower (only for ladies) to raise a complaint in-person. Evidence of mistreatment and violations is required when raising the complaint.

The office’s operating hours at Al Khor and Industrial Area are Sunday to Thursday: 7:30 am-12:30 pm.
The office’s operating hours at Al Huda Tower is Sunday to Thursday: 7 am-2 pm.

2. Submit a complaint online

If you are an employee, you can use the online form to raise a complaint.

3. Submit a complaint through the 'Amerni' mobile application

If you are an employee, you can also submit your labour complaints online through the 'Amerni' app. This app has electronic services in 33 different languages and enables you to submit your labour complaint.

4. File complaints on the Unified Platform for Complaints and Whistleblowers

The Ministry Labour on 24 May 2021, launched the first phase of the Unified Platform for Complaints & Whistleblowers. Through the electronic platform, citizens, expatriates, and establishments can file a complaint against entities subject to the provisions of Qatar Labour Law No. 14 of 2004 and the Domestic Workers Law promulgated by Law No. 15 of 2017 or the entities that the Ministry regulates their business.

Check here on how to file complaints on MADLSA’s Unified Platform for Complaints and Whistleblowers.

5. Submit a complaint through the Labour Dispute Settlement Committees

The Labour Dispute Settlement Committees operate to improve employees’ access to justice. When a dispute arises, employees and employers first present the dispute to the Ministry, which will take the necessary measures to resolve the issue amicably and examine the dispute raised within a period not exceeding seven days.

When a complaint is raised to the Labour Dispute Settlement Committee, the Committee arbitrates all disputes and its decision is issued with immediate enforcement within a period that does not exceed three weeks.

Complaints can also be raised through workers’ representatives who meet regularity with the Ministry.

Details

SMS: 92727
Helpline: 16008
E-mail: [email protected]
Website: https://www.adlsa.gov.qa/en

Note: You can check the status of your labour complaint: https://e.adlsa.gov.qa/LaborComplaint/Default.aspx

6. Submit a labour complaint through the NHRC

The mission of the National Human Rights Committee (NHRC) is the protection and promotion of human rights for everyone, subject to the jurisdiction of the State of Qatar (citizens, residents, and transit travellers). Those who feel their labour rights are violated may file a complaint to the NHRC to take necessary action.

a. Submit a labour complaint in-person at the NHRC

Print out the online complaint form, fill in your complaint, then submit it in person to the NHRC.
Provide your contact information, including phone number, email, and address.
Attach a copy of your identification card (for Qataris) and a copy of your passport or visa (for non-Qataris) and any related documents to support your complaint.

b. Submit a labour complaint online through the NHRC

Register on the NHRC website: https://nhrc-qa.org/profile/register/
Log in: https://nhrc-qa.org/en/new-ticket-form/
Fill out the online complaint form, entering all the required information.
Attach a copy of your identification card (for Qataris) and a copy of your passport or visa (for non-Qataris), attaching any related documents to support your complaint.
Click on 'Submit'.

c. Submit a labour complaint through e-mail or fax to the NHRC

You may also send the completed online complaint form, a copy of your identification card (for Qataris) and a copy of your passport or visa (for non-Qataris) and any related documents to support your complaint by fax to +974 4444 4013 or email it to [email protected]

Details

E-mail: [email protected]
Fax: +974 4444 4013
Website: https://nhrc-qa.org/profile/re...
Location: NHRC

7. Submit a labour complaint through your Embassy or Consulate in Qatar

11 different ways to have your labour complaints and issues in Qatar solved — Image credit: Shutterstock

You may be able to submit a labour complaint through your country's embassy. Many of the embassies are proactive when it comes to complaints like this and they may be able to help. Check with your Embassy and find out if they have a system to submit labour complaints.

How to check the status of your complaint?

1. Workers who submit complaints to the Ministry of Labor (MOL) can query for their complaints online. The steps are as follows:

Visit http://e.adlsa.gov.qa/LaborComplaint/Default.aspx
Enter your establishment ID number.
Select the complaint number and year.
Click on search.

2. You can also check the status of your complaint through the Amerni app. Check more here.

GCO's WhatsApp service to know labour laws and employee rights

The Government Communications Office (GCO) has launched an automated WhatsApp messaging service in cooperation with Ministry of Labour to provide clarity for employers and employees regarding Qatar's labour laws and regulations.

The free service is a helpful source of up-to-date, reliable information for employers and expatriate workers about their rights, Qatar Visa Centres, and answers to the most frequently asked questions about labour laws.

Everyone can subscribe to this 24-hour information service by adding the number +974 6006 0601 in their phone contacts, and then sending a WhatsApp message in any of the six available languages (Arabic, English, Urdu, Hindi, Nepali, Malayalam) to get started.

Details