During these challenging times, social distancing has become the new normal. In line with this, public gatherings have been prohibited, several services and businesses are temporarily closed, and 80% of the workforce have been required to work from home. All are part of the precautionary measures taken by the State of Qatar against the spread of COVID-19.
In lieu of face to face transactions, we now have to rely on phone calls, text messaging, emails, and mobile applications. So scroll down because we have compiled all the contact details you need amidst the COVID-19 outbreak in Qatar.
For all questions and enquiries related to COVID-19, members of the public should call the Ministry of Public Health's dedicated hotline on 16000. The hotline is a 24/7 toll-free call center and available in Arabic and English.
MoPH has also added an online self-assessment tool for coronavirus:
Patients requiring PHCC services can dial 16000 and choose the PHCC option, they will then be routed to a PHCC community call centre offering remote telephone and video consultations for patients requiring both routine and priority care. The community call centre will be operating 7 days a week from 7 am to 11 pm.
HMC has launched an innovative Urgent Consultation Service, enabling patients with non-life-threatening conditions to speak to a specialist physician over the phone. Patients can dial 16000 and will then be routed to an HMC coordinator who will triage their case before transferring them to a specialist.
HMC's Mental Health Service has launched a helpline to provide support for people experiencing stress or psychological distress, as a result of the current COVID-19 pandemic. The helpline is staffed by experienced mental health professionals who can provide assessment and support to callers through four main categories: Children and Young People (and parents), Adults, Older People, and Frontline Healthcare Workers.
The Ministry of Public Health remains committed to maintaining the health and safety of the elderly in Qatar. This call centre is free to use and is dedicated to answering questions and inquiries related to the COVID-19 virus and assisting the elderly aged 60 and above in accessing a range of key services.
The service is available from Sunday to Thursday: 8 am - 3 pm. Friday and Saturday: closed
Hamad Medical Corporation (HMC) in a Tweet, announced that the Women's Wellness and Research Center (WWRC) has launched a Virtual Consultation Service to answer questions related to COVID-19 vaccines and pregnancy + breastfeeding. HMC announced that the hotline can also be used by women trying to get pregnant.
The hotline is available from Sunday to Thursday: 8 am - 2 pm.
You can still contact Hamad Medical Corporation's Nesmaak Customer Service team by calling 16060 or sending an email at [email protected]
Primary Health Care Corporation (PHCC) offers the customer service Hayyak, which enables patients to get the answers they need regarding its healthcare services through the helpline "107", as part of its efforts to provide the best health services.
The service is available 24 hours a day, 7 days a week, in five languages, and it provides patients with the necessary information about the corporation’s health centers and medical appointments.
The Government Communications Office recently launched a free service where Qatar citizens and residents can easily get accurate and reliable information about coronavirus. The service is available through WhatsApp and available in six different languages: Arabic, English, Urdu, Hindi, Nepali, and Malayalam.
You can get information on the following:
1 Latest numbers 🔢
2 Protect yourself 😷
3 Your questions answered ❓
4 Mythbusters ✅
5 Travel advice ✈️
6 News & Press 📄
7 Share 📱
8 Stay at home 🏠
9 To change a language 🌐
10 Important numbers at this time ☎️
For complaints regarding quarantine in hotels and homes and the cases of non-compliance with health and safety guidelines to prevent the spread of coronavirus (COVID-19), you can contact the Ministry of Interior's hotline 4457 9999.
The emergency number 999 is also the number for reporting complaints related to violations of the gathering prohibition law.
The hotline for reporting cybercrimes is 6681 5757 and this can also be done through the Ministry of Interior's Metrash2 app.
For support and inquiries on the Metrash2 mobile app or MOI e-services, please contact 2342000 or email [email protected]
Metrash2 App is the easiest and convenient way to access and complete services required from the Ministry of Interior from anywhere and at any time. You can also access the services provided by MOI to the public via the MOI e-services portal
The Ministry of Commerce and Industry is urging consumers to report any violations of its decisions to below:
Email: [email protected]
Whatsapp: +974 6611 1400
Click here to learn how to complain about a price hike.
Want to complain about overpriced hand sanitizers and face masks? Here are the standard prices set by the ministry:
Hand sanitizers: https://www.iloveqatar.net/coronavirus/news/moci-releases-maximum-selling-price-of-disinfectant-and-sanitizing-products-in-qatar
Face masks: https://www.iloveqatar.net/coronavirus/news/ministry-sets-fixed-price-for-selling-medical-masks-in-qatar
Aside from the Ministry's hotline 16008, the following specific telephone numbers are available as well as electronic services via the website and the Amerni smartphone application, without the need to visit the Ministry’s headquarters.
This is the 24/7 hotline to receive inquiries from workers and employers.
If you are a worker, you can now submit a labour complaint to the Ministry of Administrative Development, Labour, and Social Affairs (MADLSA) any time of the day or night as the service is available for 24 hours and in different languages. Follow the steps given below:1. Send an SMS to 92727.2. Type 5, then add your Qatar ID number or visa number and send the SMS
Government Contact Center (Hotline: 109) offers support services for the public and answers their inquiries relating to all government services in 9 languages.
The Ministry has announced on its social media channels that "Within the framework of the state’s efforts to reduce the chance of transmission of COVID-19, the people of Qatar can use the following to connect with MME:
1.The Ministry's Mobile application “OUN”
2. website http://mme.gov.qa
3. Unified Call Center: 184
The hotline covers five languages that serve a large segment of the country’s committees, Arabic, English, and Urdu, which in turn covers the Indian, Nepalese and Sri Lankan languages, as well as the Filipino and Swahili languages.
Qatar Charity has launched a donation campaign to provide computers for needy students. If you would like to donate to this campaign, you can do this through the following link: http://qch.qa/EDU or contact the Qatar Charity Hotline: +974 4466 7711.
Katara Cultural Village in cooperation with Katara Forum for Qatari Farmers and the Qatar Red Crescent Society (QRCS) launched a campaign to distribute five tonnes of vegetables every day to those in need in Qatar.
Please note that the numbers given below are not for calling, only for sending messages on WhatsApp. Vegetables will be diverted to your doorstep if you send the details of your location on the WhatsApp numbers. If you want to pick the vegetables from Katara, the recommended time is from 2 pm to 3 pm.
Do you want to help and volunteer during this health crisis? You can volunteer through the Ministry of Public Health, Qatar Red Crescent Society, and Qatar Charity.
Find the details here: https://www.iloveqatar.net/coronavirus/news/how-to-volunteer-for-coronavirus-in-qatar
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