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Posted On: 10 April 2020 04:02 pm
Updated On: 12 November 2020 09:11 am

Hotline by the National Human Rights Committee is launched

Leena Chung
Leena Chung
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The National Human Rights Committee (NHRC) launched yesterday its hotline (8002222) to ensure the provision of integrated and continuous services, as part of precautionary and preventive measures to limit the spread of Coronavirus (COVID-19).

The hotline covers five languages that serve a large segment of the country’s committees, Arabic, English, and Urdu, which in turn covers the Indian, Nepalese and Sri Lankan languages, as well as the Filipino and Swahili languages.

The Head of the Public Relations Unit of NHRC, Abdullah Ali Al Mahmoud said that the committee is always keen to provide its integrated services and find solutions to communities in light of the current challenges, pointing out that the call center (8002222) is responsible for receiving all types of calls in the five available languages, by the committee’s specialized work team.

He stressed that the service will remain even after the end of the coronavirus pandemic, explaining that this initiative enables access to more efficient and effective job performance, in addition to easy access to customers, as well as an opportunity for the public to interact with the NHRC.

It also allows executives to better access tools that enhance decision-making. Al Mahmoud indicated that the call center is the official and unified hotline that supports online services 24 hours a day. Companies, citizens, residents, and visitors can call at any time to inquire about all legal and advisory information or file a complaint, he added.

He explained that the service will be available through the center based on international standards for call centers and customer services. The unified call center number (8002222) will raise the level of services provided to the citizens and residents and provide them with a unified source to answer all inquiries related to the work of NHRC.

He added that the launch of this service falls under the policy of the NHRC, to achieve direct and permanent communication and interaction with all segments of the Qatari society, as well as a dedication to the approach taken since its establishment in 2002, to protect and promote human rights.

He noted that this hotline service would also reinforce the prevailing trends to reduce the spread of the coronavirus in terms of social distancing and remote work without affecting the workforce.

Source: National Human Rights Committee