The 16000 COVID-19 hotline operates 24/7. The team behind the hotline can help you access a range of healthcare services when you call 16000. These include:

1. HMC's Urgent Consultation Service for non-life threatening medical conditions:

1. Dial 16000.
2. After selecting the language, press 3 for HMC.
3. Then press 1 and talk to someone from the hotline team.

2. Home delivery of medication from HMC pharmacies (for an additional QR 30 fee):

1. Dial 16000.
2. After selecting the language, press 3 for HMC.
3. Then press 2 for Medication Home Delivery and talk to someone from the hotline team.
   

3. National mental health helpline

1. Call 16000.
2. After selecting the language, press 4 and talk to someone from the mental health department.

The helpline includes a team of experienced mental health professionals including psychiatrists, psychologists, social researchers and nursing personnel from various institutions.Team members assess the situation and provide support for callers of four major groups: children, adolescents and their parents, adults, the elderly, and front-line health care workers.

The main languages available on the helpline include Arabic and English, but the team responsible for receiving calls includes cadres who speak other languages such as Hindi, Malayalam and Urdu.

4. Other questions related to COVID-19:

1. Call 16000.
2. After selecting the language, press 1.
3. Then press 2 and talk to someone from the hotline team.

5. Home isolation patients seeking medical assistance:

• Call 16000.
• After selecting the language, press 1
• Then press 3 and speak to a physician.

6. Validation of vaccination status for those who received their COVID-19 vaccine abroad

1. Call 16000.
2. After selecting the language, press 1.
3. Then press 1 and talk to someone from the hotline team.
   

Please note: The hotline cannot give you PCR test results.

The 16000 COVID-19 hotline operates 24/7
The team can help you access a range of healthcare services pic.twitter.com/kBPLpbvw5p

— مؤسسة حمد الطبية (@HMC_Qatar) January 17, 2022

RELATED: All the important numbers you need know during COVID-19 outbreak in Qatar (Hotline)

Source: HMC; QNA
Cover image credit: Shutterstock

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Nabeela

Content Writer

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