The Ministry of Commerce and Industry has announced setting a fixed price for selling medical masks in Qatar. The prices differ based on the type of mask.

Source: MOCI

Procedure to report a price hike

As a consumer, if you find the prices of sanitisers and disinfectant are higher than the ones in the list above in any store or supermarket along with any other product or good in Qatar please report to the MOCI Consumer Protection Department.

Need to lodge a complaint about a price hike you found somewhere? You've got a couple of options:

1. Call the Consumer Protection Department and lodge a complaint: Whatsapp: +974 +974 6611 1400; Toll-free: 16001; Hot line (outside of Qatar): +974 4494 5555 / 4494 5001
2. File a complaint directly at the Consumer Protection Department in West Bay on Omar Al Mukhtar Street.
3. SMS your complaint to 92665 - According to Hukoomi all you need to do is type Please send your complaint or suggestion + the word 'consumer'.
4. Download the complaints/feedback form from here: https://www.moci.gov.qa/en/our-services/consumer/submit-and-complain/. Fill in the form and submit.
5. You'll receive a text message on your registered mobile phone verifying your complaint reference so you can follow up later on
   

Documentary evidence you need to file a complaint

Whenever you do complain, it's important that you have as much evidence as possible.

• A copy of your Qatari ID
• Name of the party against which you wish to submit your complaint, address, work nature, violation type and place of complain
• A detailed statement of damage caused to you, if it is applicable
• A copy of the invoice must be presented when submitting the complaint. Without the original invoice or a copy thereof, Consumer Protection Department will not be able to consider the complaint.

The Consumer Protection Department treats complaints very seriously.

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Sumaica Asad

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