Details:

Facial Therapist- Sales Role

The position will include key responsibilities such as:

• Performing therapies (following internal accreditation) as required to the highest possible standard while adhering to the protocols prescribed in Botany Lab SOPs
• Providing recommendations for customers based on their requirements and appropriate Botany products
• Preparing for and organize therapy as per Botany Lab standards
• Ensuring that therapy areas are stocked with sufficient supplies per Botany standards
• Requesting and collecting the stock of supplies necessary for the therapy areas
• Stocking and maintaining records of stock level in back of house areas
• Providing prompt, courteous and accurate service to all customers at all times
• Ensuring the hygiene and cleanliness of Botany Lab and therapy areas
• Ensuring that all equipment and products are well maintained and in safe conditions
• Handling all customer feedback and complaints in accordance with Botany Lab SOPs
• Having a complete understanding of Botany Lab SOPs and policies relating to staff behaviour, health, safety and fire prevention
• Reporting incidents, breakages and emergencies as per the relevant Botany Lab SOPs
• Reporting lost and found items as per the Botany Lab SOP
• Assisting in the training and development of team members
• Evaluating operations and procedures and suggesting improvements to Botany Lab management
• Assisting team members and Botany Lab management with appropriate task as requested.

General

All Botany Lab team members are expected to:

• Attend and contribute to all team meetings and Lab training sessions
• Project a positive and motivated attitude at all times
• Maintain a professional working manner in interactions with team members, customers and suppliers
• Have a thorough knowledge of all Botany products, services and facilities
• Carry out any reasonable duties and responsibilities as assigned

Personal

• Team members must arrive on time for their shift, and dressed according to the Botany Employee Handbook dress code guidelines.
• Team members are not permitted to smoke within 100m (or in sight line) of Botany Lab premises and must adhere to smoking regulations as listed in the Botany Employee Handbook

• Team members may wear clear or neutral coloured nail polish and should remove jewellery in accordance with Botany Lab SOPs
• Hands and nails must be cleaned frequently

Required qualifications, technical and personal skills

• Anatomy and Physiology, Massage Therapy, Beauty Therapy qualifications (such as NVQ, ITEC or CIDESCO)
• Spa/ Hospitality industry experience
• Excellent English speaking, reading and writing skills
• Arabic language skills is a must
• Strong interpersonal and customer service skills
• Intermediate to advanced MS office and Spa Booker skills

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