Details:
Category: Sales
Job type: Full-time
Employment Type: Full-time
Skills: Good Command in English and Arabic Speaker
Facial Therapist- Sales Role
The position will include key responsibilities such as:
- Performing therapies (following internal accreditation) as required to the highest possible standard while adhering to the protocols prescribed in Botany Lab SOPs
- Providing recommendations for customers based on their requirements and appropriate Botany products
- Preparing for and organize therapy as per Botany Lab standards
- Ensuring that therapy areas are stocked with sufficient supplies per Botany standards
- Requesting and collecting the stock of supplies necessary for the therapy areas
- Stocking and maintaining records of stock level in back of house areas
- Providing prompt, courteous and accurate service to all customers at all times
- Ensuring the hygiene and cleanliness of Botany Lab and therapy areas
- Ensuring that all equipment and products are well maintained and in safe conditions
- Handling all customer feedback and complaints in accordance with Botany Lab SOPs
- Having a complete understanding of Botany Lab SOPs and policies relating to staff behaviour, health, safety and fire prevention
- Reporting incidents, breakages and emergencies as per the relevant Botany Lab SOPs
- Reporting lost and found items as per the Botany Lab SOP
- Assisting in the training and development of team members
- Evaluating operations and procedures and suggesting improvements to Botany Lab management
- Assisting team members and Botany Lab management with appropriate task as requested.
General
All Botany Lab team members are expected to:
- Attend and contribute to all team meetings and Lab training sessions
- Project a positive and motivated attitude at all times
- Maintain a professional working manner in interactions with team members, customers and suppliers
- Have a thorough knowledge of all Botany products, services and facilities
- Carry out any reasonable duties and responsibilities as assigned
Personal
- Team members must arrive on time for their shift, and dressed according to the Botany Employee Handbook dress code guidelines.
- Team members are not permitted to smoke within 100m (or in sight line) of Botany Lab premises and must adhere to smoking regulations as listed in the Botany Employee Handbook
- Team members may wear clear or neutral coloured nail polish and should remove jewellery in accordance with Botany Lab SOPs
- Hands and nails must be cleaned frequently
Required qualifications, technical and personal skills
- Anatomy and Physiology, Massage Therapy, Beauty Therapy qualifications (such as NVQ, ITEC or CIDESCO)
- Spa/ Hospitality industry experience
- Excellent English speaking, reading and writing skills
- Arabic language skills is a must
- Strong interpersonal and customer service skills
- Intermediate to advanced MS office and Spa Booker skills
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