Perform on premise ICT Services with the support of Engineer / Junior Engineer.
o Setup and Troubleshoot laptop/computers and necessary peripheral devices
(Routers, Projectors, etc) on customer site.
o Install and configure the LAN in ways that optimize the performance.
o Perform troubleshooting to diagnose and resolve problems.
o Perform IT technical support on customer site.
o Install and configure PABX telephone system (Analog, Digital, and IP Based)
o Install, terminate, test, label and document horizontal, backbone and other cables.
o Install various types of access control systems.
o Program access control panels and systems.
o Install various CCTV camera systems (Both analog and IP Based).
o Install and configure DVR, NVR, and other CCTV security systems.
o Provide support for mobiles, tabs, etc.
o Maintain records / logs of repairs, fixes, and maintenance schedules.
o Perform other duties as required.
o Update and maintain projects/tasks status in Zmakan ERP
o On-demand, weekly, monthly, and quarterly reporting
Sales - 10%
o Invoice customer and collect money
o Upsell Zmakan services by educating customers about Zmakan other services
o Support sales team during sales activities
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