Ooredoo responds to VoIP issue in Qatar

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Most Doha residents have been experiencing issues with their VoIP (Voice over Internet Protocol), namely when using messenger applications such as WhatsApp or Telegram. Ooredoo and Vodafone are Qatar’s main telecommunication services. 

Speaking with an Ooredoo representative, they said that the issue is not with Ooredoo. “It’s to do with WhatsApp’s quality assurance. The WhatsApp calling service is not working for many people in Qatar and we’re trying to find out why.” 

Residents and citizens have been sharing their thoughts, queries, and concerns on social media about the issue. Both Vodafone and Ooredoo have been responsive to customers messages on their respective social media accounts. 

Qatar’s Ministry of Transport and Communications posted a statement on their website stating

Currently the only two entities licensed by ictQATAR to provide such voice services to the public in Qatar are Qatar Telecom (QTel) Q.S.C. and Vodafone Qatar Q.S.C.

In summary, the position on VoIP is:

1. Any person or business within the State of Qatar may use VoIP services for voice calls for their own use; and

2. No person or business within the State of Qatar may sell VoIP calls or services to the public or businesses without a license issued by ictQATAR. The only two companies currently licensed for that purpose are QTel and Vodafone.

*This is a developing story. We will keep you updated once we receive more information.

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