Waiter / Waitress

Daisy's picture


Job Overview

Under the general direction of the Executive Housekeeper, and within the limits of established InterContinental Hotels Group and hotel’s policies and procedures, oversees and directs the day to day operation of Laundry Department and maintains the overall efficiency.


At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them, we need you to stay One Step Ahead and:

  • Create Confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
  • Encourages Success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.
  • Make It Happen by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

1.     Posses a complete knowledge of washing, spotting, starching, dry-cleaning and pressing techniques

2.     Ensure that all items laundered and dry cleaned within the hotel’s laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition

3.     Organise movement of dirty and clean laundry and of guest valet service

4.     Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding

5.     Control and record chemical consumption and reorder as required

6.     Assist in maintaining records of stock and equipment

7.     Supervise all employees with the Laundry Department

8.     Ensure an accurate valet delivery

9.     Ensure daily production records for linen and uniforms are maintained

10.  Ensures that regular preventive maintenance is carried out and reduce downtime with proper coordination with the maintenance department

11.  Works with Human Resource Manager to ensure the departmental performance of staff is productive

12.  Works with superior in the preparation and management of the department’s budget.



1.     Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook 

2.     Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3.     Comply with Time and Attendance Policies set by the hotel.

4.     Actively participate in training and development programs and maximize opportunities for self-development

5.     Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6.     Familiarize yourself with emergency and evacuation procedures

7.     Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8.     Comply with the Company’s Corporate Code of Conduct

9.     Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).

10.  Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

The above is designed to help you in the understanding of the role and is not intended to be a definite list of your duties, as flexibility in meeting company and guest needs is required by all employees

Apply for this vacancy

Contact Details