Operations Assistant (Customer Contact Centre) | Qatar Airways | Doha

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  • Organisation: Qatar Airways
  • Job Function: Customer Contact Centre
  • Division: Commercial
  • Employment Type: Full Time - Permanent
  • City: Middle East | Qatar | Doha
  • Last date of application: 30-Aug-2015

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.


About Your Job:

In this role you will ensure efficient administrative operations. You will be responsible for scheduling and managing the work flow for WFM status changes of contact centre staff.

Your key accountabilities will include but not be limited to creating and updating files and profile on each agent related to attendance, shift preference etc., coordinate the distribution of various agents' rosters. You will be responsible to monitor queues on both voice and non-voice work in real time. Your support will be needed in implementing policies and procedures established by the contact centre operations department.


About You:

To be successful in this role you must have a minimum of a High School leavers certificate and a Trade or Vocational qualification.  You will have a minimum of 3 years job related experience preferably in a Contact Centre environment. 

You will be fluent in written and spoken English with good organisation skills, a high degree of attention to detail and flexibility in approach and ability to deal with demanding deadlines.  

Note: you will be required to attach the following:
1. Resume / CV
2. NOC - for Qatar Airways Employees

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