Job: Crowne Plaza Doha The Business Park - Front Desk Agent

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Duties and Responsibilities

1.     To welcome and register guests in a hospitable and efficient manner.

2.     Assist guests with queries.

3.     Sell hotel services as appropriate to generate increased revenue.

4.     Ensure security of cash and safe deposits, keys and floats.

5.     Taking messages for management and guests efficiently.

6.     Checking guests out, handling credit cards, ledger payments, cheque and cash according to laid down procedures.

7.     To balance all payment methods and floats with daily banking before going off shift.

8.     Ensure reception area/foyer and back office is kept clean and tidy

9.     Provide an efficient handover.

10.  Ensure regular guest information is kept up to date.

11.  Report guest feedback to relevant personnel.

12.  Abide by relevant fire and health and safety procedures.

13.  Carry out guests business requests, i.e. faxing, photocopying.

14.  Assist reservations as requested.

15.  Assist the night shift as requested.

16.  Ensure daily GSTS card quota is achieved.



1.     Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook 

2.     Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3.     Comply with Time and Attendance Policies set by the hotel.

4.     Actively participate in training and development programs and maximize opportunities for self-development

5.     Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6.     Familiarize yourself with emergency and evacuation procedures

7.     Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8.     Comply with the Company’s Corporate Code of Conduct

9.     Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).

10.  Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

The above is designed to help you in the understanding of the role and is not intended to be a definite list of your duties, as flexibility in meeting company and guest needs is required by all employees

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